Embedded Junior Continuous Improvement Specialist

Company Description

About Sibylline

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

• Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

​Our Benefits include:

• Medical/Dental/Vision
• Long Term/Short Term Disability
• Basic Life and AD&D Insurance
• 401(k) up to 5% matching
• Generous PTO and Sick Time 

Job Description

Sibylline is looking for an experienced, passionate and driven business leader to join the clients Continuous Improvement Team. As a Continuous Improvement Specialist, you will help, lead, and implement the program vision, under the guidance of the Continuous Improvement Manager, and will serve as a process subject matter expert for initiatives that span business units and geographies. The CI Specialist will be accountable for coordination across multiple teams to expeditiously deliver customer-focused results. You will be comfortable working in an ambiguous, fast-paced environment.

Each day, you will be responsible to apply your data analytics, project management, and change management skills to move forward a portfolio of projects that improve the customer experience. Your projects will require you to prioritize opportunities, then conduct deep dives to identify the root cause of the problem. You will organize and collaborate with stakeholders from the operations, technology, communications, and business intelligence teams. Along the way, you will monitor key input elements of our Operations Excellence mechanism—meeting with stakeholders or reviewing operational measures—to identify signals that indicate the need for continuous improvement support.

Duties and Responsibilities

Essential functions

• Work cross-functionally with teams to effect department-wide performance improvement with our internal and external partners by designing and implementing processes, metrics, and programs that enhance the end-to-end customer experience
• Participate in listening mechanisms, to include cross-functional meetings and improvement projects related to timeliness and quality of service delivery
• Support monthly Continuous Improvement team communication strategy, sharing successes and engaging Operators to learn about continuous improvement methodologies
• Analyze operations to identify key metrics, drivers, and improvement opportunities to enable effective business operations
• Lead high impact projects that require quick action to resolve employee pain points
• Participate in regular operational reviews and performance reporting. Includes coordinating with the necessary stakeholders, ensuring information is relevant, accurate, easy to consume, and conveys improvement opportunities
• Facilitate meetings while also providing feedback and insight (i.e., Voice of the Operator intake review, roadmap prioritization, etc.)
• Define and drive project plans in an ambiguous, fast-paced environment
• Work with program managers, operations leaders, and the leadership team to communicate the impact of critical business initiatives in a global setting
• Influence design and development of strategic processes
• Audit completed projects to verify sustained impact
• Effectively communicate and obtain buy in with both leadership and frontline stakeholders on improvements or operational changes.
• Support the design, implementation, and maintenance of standard processes.
• Potential ability to travel both domestically and internationally – 25%

Qualifications

Minimum

• Bachelor’s degree
• 2+years’ experience in Lean/Six Sigma process improvement business consulting, program management, or project management experience
• 1+ years’ experience in delivering results related to quality and/ or efficiency