INVESTIGATION MANAGER - SES - 64085709

Requisition No: 854146 

Agency: Department of Health

Working Title: INVESTIGATION MANAGER - SES - 64085709

 Pay Plan: SES

Position Number: 64085709 

Salary:  $52,859.88 - $65,455.52 

Posting Closing Date: 06/10/2025 

Total Compensation Estimator Tool

Department of Health

Division of Medical Quality Assurance

Bureau of Enforcement

Investigative Services Unit – TBA Field Office

Open Competitive Opportunity

 

 

Your Specific Responsibilities:

The Florida Department of Health, Division of Medical Quality Assurance (MQA), is seeking a strategic leader to serve Central District Manager, supporting regional investigative operations across 4 field offices in central Florida to ensure Florida’s health care system remains a premier model of safety and compliance. This role plays a vital part in protecting the public from unlicensed practitioners, facilities, and unsafe practices. In close partnership with the Assistant Chief and Bureau Chief, you will help lead the Investigative Services Unit, guiding a large team of investigators, inspectors, and support staff. Your leadership will uphold the integrity of the health care system by enforcing laws, promoting compliance, and ensuring timely, high-quality investigations and inspections.

• Operational and Investigative Oversight: Manage day-to-day operations of the Investigative Services Unit, including complaint investigators, facility inspections, and administrative enforcement activities. Lead four Investigation Managers and their investigative teams, ensuring accountability, consistency, and adherence to statutory requirements. Coordinate with the Assistant Chief and Bureau Chief to execute enforcement actions related to unlicensed activity, facility compliance, and professional misconduct. 
• Team Leadership and Performance Management: Coach and develop front-line supervisors and staff across the region, establishing high-performance expectations that align with Enforcement’s strategic goals and providing regular feedback. Ensure effective onboarding, training, and continuing education for investigative personnel. Contribute to a culture of collaboration, excellence, and innovation in enforcement operations.
• Policy Implementation and Process Improvement: Assist in developing and implementing policies, standard operating procedures, and quality assurance initiatives to ensure investigatory consistency statewide. Participate in cross-functional improvement teams with the Director’s Office and the Bureaus of Health Care Regulation and Operations to streamline workflows and enhance enforcement efficiency. Leverage data and performance metrics to identify operational trends, risks, and areas for improvement.
• Stakeholder Engagement and Cross-Agency Collaboration: Liaise with the Prosecution Services Unit, Office of General Counsel, Office of the Attorney General, and other enforcement partners to ensure timely and complete case processing. Collaborate with state, local, and federal law enforcement and regulatory bodies on enforcement matters. Represent the Bureau in meetings with internal leadership, external stakeholders, and professional organizations when needed. Responds to public inquiries and delivers informational presentations before business organizations, societies, and consumer groups. 
• Administrative Budgetary Support: Support the Bureau Chief in preparing budget reports, staffing plans, and resource allocations to ensure optimal operations and adherence to Department policies. Oversee personnel actions, including recruitment, selection, and performance evaluations, in coordination with Human Resources and the Bureau Chief.

 

Required Knowledge, Skills, and Abilities:

Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of computer data bases; knowledge and use of the compliance management system and licensing system used by the Agency; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; knowledge of laws, legal codes, court procedures and government rules & regulations; communicating effectively with others verbally and in writing; listening to what other people are saying and ask