Assistant General Manager

Job DetailsJob Location: Firefall Ranch - Groveland, CA 95321Position Type: Full TimeSalary Range: $80,000.00 - $80,000.00 Salary/yearJob Category: Hospitality - HotelCOMPENSATION:  Starting at $80,000   

SNAPSHOT

A hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors.

IS THIS THE RIGHT JOB FOR ME?

Do you love hospitality, developing people and being part of a diverse team?
Have a strong work ethic and a positive attitude?
Enjoy the outdoors and living in a remote, nature-filled setting?
Want to deepen your leadership experience?

If that sounds like you, this might be the perfect role.

ABOUT US

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for an Assistant General Manager who is excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment. 

WHY YOU’LL LOVE IT HERE

Competitive pay and benefits
Supportive, inclusive team culture
Knowledgeable coworkers who share expertise and guidance
Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days off

WHAT WE OFFER

Paid time off in first year
Healthcare benefits available within 90 days
401K eligible with company match after 1 year
Regular work schedule
If living in lodge-owned housing, room & board available for fixed weekly cost 

WHAT YOU WILL DO (JOB SUMMARY) 

The Assistant General Manager serves as a key operational leader and strategic partner to the General Manager, helping drive excellence across all areas of Firefall Ranch. This highly visible, hands-on leadership position is responsible for supporting and elevating the daily operation of Food & Beverage, Culinary, Front Office, Reservations, Housekeeping, Retail, Facilities, and overall guest experience delivery. 

The ideal candidate is an experienced hospitality professional who thrives in dynamic resort environments, possesses strong emotional intelligence, and can effectively lead and influence teams in a remote destination setting. They must be comfortable observing, analyzing, and implementing operational improvements while fostering a culture of collaboration, ownership, and exceptional service.

In addition to supporting day-to-day operations, the Assistant General Manager plays a critical role in developing department leaders, strengthening interdepartmental communication, ensuring quality assurance standards are consistently met, and helping Firefall Ranch deliver memorable and distinctive guest experiences. This position also works closely with the General Manager to support employee engagement initiatives, talent development, and the Ranch's youth employment and mentorship programs.

  You’ll thrive in this role if you:

Enjoy helping guests and creating a welcoming environment
Enjoy mentoring a team of junior managers to grow professionally
Are a teacher of hospitality who leads by example and through coaching
Have a strong kitchen, restaurant and hospitality background  
Work well independently and as part of a supportive team

QualificationsKEY RESPONSIBILITIES

Supervise and manage department managers with a focus on both BOH and FOH Food & Beverage operations 
Manage evening Ranch operations 
Seek guest interaction and be the face of Ranch hospitality 
Interview and hire managers and support the hiring process for general staff 
Support GM in managing Ranch revenues and expenses 
Devise and execute operational enhancements
Actively manage day-to-day labor and overtime
Work hands-on wherever needed
Establish structured processes and enforce standards, programs and procedures, including break scheduling and monitoring
Establish and oversee strong safety standards
Enforce policies/standards, and manage progressive discipline & associated documentation
Communicate professionally at all times with all staff and management
Support team members and interns while fostering a positive work environment
Oversee Ranch operations during General Manager vacations and days off
Perform other duties as assigned, including additional lodge support as needed

EDUCATION & EXPERIENCE

High School Diploma or GED; college degree a plus
Minimum three-years Food & Beverage operations management with culinary oversight, plus significant customer service/hospitality management experience 
Experience successfully living/working in rural/remote environment preferred

COMPETENCIES/REQUIRED SKILLS AND ABILITIES 

Significant expertise managing a busy, multi-faceted service/hospitality operation, including financial management
Significant expertise in kitchen and restaurant operations oversight 
Strong HR expertise 
Familiar with hotel PMS and POS operating systems
Expertise in training and coaching young managers and line employees 
Expertise managi