Human Resources and Accounting Manager

Additional Considerations (if any):

-

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Human Resources and Accounting Manager

Department: Grocery

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Updates payroll system. Counsels with department heads and employees regarding performance reviews, personnel issues, scheduling, benefits, wages, etc. Coordinates a variety of administrative duties including facilitating, recruiting, hiring, payroll, performance reviews, orientation, benefits, employee counseling, etc. Works closely with the store management to ensure maximum employee satisfaction and retention. Responsible for store accounting which includes posting sales, scans checks for back office conversion, cash accountability (completes deposit and balances system), accounts/expense payable, accounts receivable, and some inventory procedures.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager; Assistant Managers of HWH, Perishables, and Store Operations

Positions that Report to you: All other store positions and any assigned by Store Manager

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
• escorting them to the products they’re looking for
• securing products that are out of reach
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Coordinates the inputting, changing, and deleting of employee information in the VLM system (time and attendance).
• Counsels with department head and employee regarding performance reviews, scheduling, benefits, wages, etc. and acts as the Insurance Coordinator and 401(k) Coordinator.
• Handles and satisfies customer complaints, sends follow up letters, and thank you letters.
• Develops effective recruiting and retention programs to facilitate the staffing of the store; coordinates the transfer of employees from one store to another.
• Facilitates the hiring process and may be involved in the interviewing and placement of specified positions.
• Tracks vacation and personal days for store employees.
• Conducts orientation and trains new employees.
• Attends weekly staff meetings and assistant manager meetings.
• Adjusts hours and departments; takes time clock readings, etc.
• Conducts performance reviews and exit interviews.
• Makes payroll adjustments including extra bonuses, missed pay raises, etc. and sends to payroll.
• Provides department heads and management with standard reports.
• Transmits sales, hours, adjustments, and accounts receivable to corporate office on a weekly basis.
• Disperses paychecks, W-2’s, Trust Fund/401(k) reports/year end employee income and benefits reports, and other company and store communications (birthdays, anniversaries, etc.)
• Posts hours worked by employees.
• Prepares employee wage and employment verifications, as well as disability claims, leave of absence requests, and extensions.
• Records and follows up on Workers Compensation claims and issues and fills out accident reports on customers, both property damage and personal injuries.
• Schedules employees as needed, honors employee time off requests, and replaces employees that call in.
• Verifies registers as needed.
•  Evaluates money needs on a daily basis and keeps appropriate amounts in the safe.
• Counts the safe, gift cards, gathers Western Union and other utility reports and verifies with prior day sales and their computer software.
•  Print necessary reports from each of the stores locati