Branch Operations Specialist II - Senior Teller

About Us: At Suffolk Credit Union, we're more than a place to manage your money - we're a team committed to empowering our members and building a stronger community. We treat every individual with dignity and respect, fostering a culture of transparency and integrity. Our mission is to make financial wellness accessible for everyone, offering guidance whether you're saving for the future, buying a home, or growing your business. At Suffolk Credit Union, we're redefining banking by focusing on what truly matters - people.

Why Join Us?

• Comprehensive health, dental, and vision plans, including disability and specialized insurances.
• Generous 401(k) with employer matching, tuition reimbursement, and paid time off, including holidays, sick leave, and birthdays.
• Employee wellness and assistance programs, along with support for work-life balance.
• Flexible spending account designed to support your lifestyle needs.
• Discounts on loan rates, financial services, and opportunities to participate in community charity events.
• Holiday luncheons, themed parties, and other employee engagement activities.

If you're a proactive, detail-oriented professional who thrives in a fast-paced, dynamic environment and is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity! Join our team and be a key player in helping members achieve their financial goals while growing your career at Suffolk Credit Union.

Role Overview: The Branch Operations Specialist II (Senior Teller) will be responsible for overseeing and supporting the daily operations of bank branches, ensuring compliance with all procedures and governing regulations. This includes managing cash handling, balancing, vault transactions, and ensuring the accuracy and security of all monetary activities. Additionally, the Head Teller will assist in establishing new customer accounts and maintaining strong relationships with existing customers by identifying and cultivating referral opportunities across Retail Banking, Consumer Lending, Commercial Lending, Mortgage Lending, and other service channels. They will provide exceptional, friendly service, acting as an advocate for customers in a professional, courteous, and helpful manner, while actively contributing to the protection and growth of the bank.

Key Responsibilities:

• Deliver excellent member service by addressing requests, complaints, and issues promptly and effectively.
• Exhibit strong knowledge of Credit Union products and services, identifying opportunities for cross-sell, retention, and member acquisition.
• Assist in daily cash handling, teller operations, and vault transactions, ensuring accuracy, security, and compliance.
• Build strong relationships with members to enhance engagement and identify referral opportunities.
• Accurately process member transactions while maintaining confidentiality and adherence to regulations.
• Provide guidance and support to staff on Personal Banker tasks, such as account opening/closing, debit card servicing, and fraud claims.
• Help with daily teller drawer reconciliation and vault operations while supporting ATM/ITM management and coordinating with cash vendors.
• Offer assistance and mentorship to staff, help with audits, and ensure document retention and compliance are maintained.
• Support the Contact Center with inbound calls during peak times, assist with Digital Banking inquiries, and participate in community events.
• Contribute to team efforts to meet loan and service goals, ensuring compliance with Credit Union policies, as well as State and Federal regulations.

Essential Qualifications:

Qualified candidates will have a high school diploma or equivalency certification. One (1) to two (2) years of teller experience and knowledge of the following equipment is required: Cash Recycler, CDM Machine, ATM, ITM, and card machine. Bilingual preferred.

• Demonstrates strong interpersonal skills, showing empathy and the ability to build rapport with members.
• Communicates clearly and effectively, both verbally and in writing, with employees, credit union members, vendors, and third parties.
• Exhibits excellent customer service and communication abilities.
• Handles confidential information with tact and responsibility.
• Works efficiently with direct super