Income Maintenance Caseworker
Commonwealth of PennsylvaniaAbout the role
Posting number: CS-2026-56012-44720
Department: Department of Human Services
Division: HS Div Spc OIM Prgms
Job classification: Income Maintenance Caseworker
Posting type: SCSC E&T Vacancy
Categories: Social Services, Customer Service, Office and Administrative Support
Summary
Do you want to make a positive difference by connecting individuals with important support programs? As an Income Maintenance Caseworker with the Department of Human Services, you will make a positive difference by helping applicants secure vital assistance. This position offers a rewarding path where you support clients through clear communication and accurate eligibility decisions. You will play an important part in connecting people with programs that promote safety and stability. Step into a career that helps strengthen communities and supports vulnerable citizens!
Watch this video to see how you can make a difference!
Examples of duties
This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties:
- Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
- Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
- Data Entry: Enter information into automated systems and perform manual calculations for case processing
- Case Documentation: Write clear and thorough case comments to record changes and document decisions
- Deadline Management: Complete all assigned work within required timeframes and established procedures
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 37.5 hours per week
- Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
- Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
- A bachelor's degree; or
- Any equivalent combination of experience and training.
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the
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