Customer Care Specialist II (Dealertrack Outbound Call Center)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Dealertrack is hiring for a Customer Care Specialist II to join our outbound call center remotely.

• Shift Time: Monday-Friday 8:00am – 4:30pm or 9:00am – 5:30pm EST
• Some overtime available

Your Role:

Under general supervision, the primary functions of the Customer Care Specialist II could include the following:

• Replying to email messages, faxes, and service tickets.
• Engaging customers and determine how to assist them.
• Responding to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers, and clients.
• Making outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status.
• Using company proprietary software for research, data entry, and account follow-up activity.
• Following instructions and maintain workflow standards.
• Attaining production and quality goals.
• Adhering to all company policies and procedures

Education and Experience:

• High School Diploma/GED and 3 years’ experience in a related field; OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field 
• One year of experience in a customer service position
• Verbal and written communication skills
• Knowledge of how to operate a PC, telephone, fax, scanner and photocopier.
• Intermediate knowledge of PC software applications (such as, MS Office, Excel and Outlook).
• Data entry skills
• Ability to type 35 WPM or greater at 99.6% accuracy

What We Look For (Preferred):

• Knowledge of client requirements for DMV and related documents
• Knowledge of various state DMV forms and their usage by the company
• Knowledge of company proprietary software
• Knowledge of state abbreviations

Workplace Environment:

• Ability to perform routine and repetitive production work.
• Ability to sit for long periods of time.
• Prolonged exposure to computer screens that may lead to eyestrain.
• Ability to work a variable shift  

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national