Director, Operation Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

The Director of Operations Management (Director) provides senior leadership and direction to a major US operations division, which may encompass several large, complex, or more risk intensive operations departments.  The Director will be responsible for the performance and results of this critical division and ensure that the bank’s strategic, transformational, and tactical objectives are being met.  In addition, there is a strong emphasis on effectively running, protecting and transforming the bank to support the bank’s growth and complexity, to meet regulatory and risk demands, and to meet internal and external client expectations.  To be successful, the Director must be a strong communicator and collaborator, focus on a reliable and resilient production environment to support client demands, operate in a well-controlled environment with a risk mindset, effectively acquire and develop talent, embrace diversity, and appropriately build relationships and align with enterprise/Canada standards and expectations.

How You'll Succeed

• Provide strong leadership and management that will meet strategic, transformational and tactical objectives for the division
• Effectively run, protect and transform the division to meet the bank’s growth, regulatory, and complexity demands
• Measure results to assess performance relative to objectives
• Develop and maintain strong reporting to manage the business, including KPIs
• Lead and embrace a strong culture that includes an emphasis on communication, collaboration, process improvement, risk mindset, operational resilience, and being a champion for change
• Lead and coordinate prioritized projects
• Ensure day-to-day activities are effectively managed, including implementing and adhering to policies and procedures
• Collaborate effectively with partners across TI&I and internal partners outside TI&I including, Treasury Management, all lines of business, HR, and Risk functions
• Effectively manage and oversee third party vendors
• Acquire and develop talent
• Embrace and promote a culture of diversity and inclusion
• Build strong relationships with enterprise/Canadian CIBC partners and align with appropriate enterprise standards and expectations

Who You Are

• Bachelor’s Degree required, Master’s Degree an asset
• Strong management experience (10+ years) and proven ability to manage a team of employees
• Risk and control focus and experience
• Effective verbal and written communicator
• Strong collaborator
• Change management experience
• Vendor management experience
• Process optimization/lean six sigma experience a plus
• Strong analytical capabilities
• Ability to present in a clear and concise manner to sen