Director, Application Product Management

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

In the position of a Director of Application Product Management, you will lead the Product Management team for a strategic portfolio of business applications. You will be responsible for understanding the end-to-end process lifecycle, analyzing complex business problems, and driving solutions that achieve automation and autonomous experiences for our business functions and customers.

 

You will lead a team of technology product experts and you will collaborate with Docusign’s business operations teams and cross-functional enterprise teams to create a product vision and deliver world-class, at-scale applications that tie the end-to-end experience. The success of the candidate is based on the understanding of industry best practices, and having the ability to translate the business needs into technical requirements amp; solutions that delight our internal customers.

 

This position is a poeople manager role reporting to the VP, Application Product Management.

 

Responsibility

 

• Serve as a strategic partner to the business and partner teams

• Develop and execute the strategic business plan for IT Application products including ERP, CRM, and enterprise applications that align with company goals (Revenue growth, Operational efficiencies, Churn reduction)

• Develop product vision and innovative approaches for new and existing customer-facing and internal operations

• Understand, anticipate business needs and translate them into IT product roadmap

• Deliver business results and drive measurable impact to business metrics

• Manage various technology initiatives concurrently, lead multiple resources to ensure successful completion of operational technology projects

• Drive conversations with engineering teams and cross functional stakeholders

• Identify and proactively manage risk areas and commit to see an issue through to complete resolution

• Follow trends in technology and new solutions that should be further explored

• Represent the enterprise with technology vendors

• Build and foster high-performing agile teams, including working with outsourced vendors

• Leverage AI skills and tools to enhance product management processes, including predictive analytics for key IT domains, intelligent automation for operations workflows, and data-driven decision-making for product roadmap development

• Ensure organization design and team are in place to deliver against plans

• Ensure strong operational processes are in place to deliver across all areas of responsibility

• Create an environment for innovation connected to growth, customer retention, upsell, and efficiency levers

• Integrate AI technologies into enterprise workflows to drive measurable business outcomes, including process automation, predictive analytics, and decision support

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s Degree in Business Administration, Engineering or Information Systems

• 12+ years expertise implementing business applications in high technology/subscription software organizations

• Experience integrating AI technologies into enterprise workflows to achieve quantifiable business results

• Experience in enterprise system implementations for global companies

• Experience with key IT domains and business processes (Ex: ERP, CRM, Partner Integration Collaboration,