Sr. Manager, Operations Insights & Analytics

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Healthspire Value-Based Services (VBS) is a new and rapidly scaling business within CVS Health where the best-in-class population health capabilities across our Health Care Delivery organization are deployed to manage Medicare Advantage members delegated to our risk-bearing entity.  We are focused on ensuring our delegated members are receiving high-quality and cost-effective care.

If you have an analytical and systems mindset, deep experience driving operational excellence, and desire the opportunity to have a meaningful impact on the people we serve, this might just be the next best step in your career.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Position Summary

The Sr. Manager, Operations Insights & Analytics will support VBS in analyzing process and clinical metrics across care models, providing insights, and recommending improvements. Responsibilities include, but are not limited to:

• Support teams across Health Care Delivery to facilitate the acquisition of data and information necessary to drive strategic and operational decision-making.

• Analyze historical data to identify operational trends and forecast future performance.

• Facilitate root cause analyses to identify key barriers to meeting or exceeding targets.

• Prepare routine and ad-hoc reports for leadership and other stakeholders, presenting key insights, trends, and performance indicators.

• Provide actionable insights that drive business decisions, including operational enhancements, process improvements, or new strategies.

The role requires adeptness at managing ambiguity and a commitment to collaborative solutioning. The Sr. Manager, Operations Insights & Analytics reports to the Executive Director, Strategy & Operations.

Required Qualifications

• Minimum 6 years of experience collecting, validating, organizing, and analyzing data from multiple sources, including claims data, and providing actionable insights.

• Subject matter expertise in lean and six sigma frameworks, with experience facilitating root cause analyses with SMEs from diverse functional areas.

• Proficiency with healthcare applications (e.g., EMR, Salesforce), writing SQL queries, data visualization tools (Tableau, Power BI), and MS Excel (Power Query).

• Demonstrated ability to create and maintain a suite of reports, including charts, graphs, and tables, that support routine and ad-hoc business reviews and decision-making.  

• Excellent verbal and written communication; ability present complex information in a way that effectively engages, influences, and drives action.

• Candidate can live anywhere in the United States.

Preferred Qualifications

• Familiarity with Alteryx.

• Background in epidemiology, biostatics, or decision science.

Education

• Bachelor’s degree or equivalent combination of education and experience.

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.40

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commi