Senior Director, Enterprise Applications GCCX

Senior Director, Enterprise Applications GCCX

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents – and counting!

A leadership role at Equinix means you will drive and collaborate on work that impacts the world. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

A strategic, functional IT leader with deep experience in Customer / GTM technologies and business capabilities. Responsible for understanding the business and developing digital strategies working with the customer care leadership that provides maximum value in support of and aligned with the business strategy. Accountable for driving efficiency and quality in technology development and delivery processes with a deep connection to business stakeholder needs through a partnership approach. Transformational leader that encourages, inspires, and motivates teams to perform in ways that create meaningful change and value for the business while exploring new business models to drive growth.

Responsibilities

Technology Innovation and Transformation:

• Partner with GCCX to develop and maintain a technology vision, strategy and roadmap that is capable of scale, identifying potential areas of risk while meeting business and technology needs

• Provide expertise on best-in-class Customer Care Digital solutions and external market practice and guide the business on the best digital solution to deliver against their business needs. Acts as Customer Care Domain Architecture specialist

• Ensures Customer Care technology strategy and architecture is effective, efficient, and scalable as well as in line with Equinix’s overarching enterprise systems strategy

• Drive technology transformation: Enable simplified processes and lead implementation of digital solutions to enhance delivery speed and product quality in service to the Customer Care Strategies

• Promote and practice a change-oriented mindset to invigorate transformative initiatives and ensure successful implementation across teams. Be a transformative leader with the ability to see opportunities to drive change

Business Stakeholder Collaboration:

• Engage with VP, SVP, and C-level executives to set, align, and drive the strategic vision and roadmap for IT aligned with business and IT strategies

• Take joint ownership and accountability on business-driven KPIs that are technology-driven

• Influence and drive high-level decision-making and secure buy-in for IT strategies and initiatives

• Translate and prioritize stakeholder input: Translate stakeholder business needs into technology requirements and push for business process clarity where needed

Drives Execution Excellence:

• Lead prioritization by managing consistency of demand prioritization, product quality, and project delivery for application development

• Ensure on-target delivery of applications: Monitor the performance of ongoing application development through performance and resource metrics and development plans

• Will execute and deliver technology solutions and programs flawlessly, from inception to adoption, maximizing value opportunity across the technology portfolio and teams

Lead Diverse Teams:

• Shape a collaborative, transparent, and entrepreneurial culture in tandem with the corporate leadership team

• Motivate employees around a shared vision and change story.

Qualifications

• 15+ years in IT-GTM discipline requiring direct management of GTM applications systems, personnel, and budget or 15+ years managing, owning, and delivering Customer Care / GTM applications systems, preferably in the tech industry with a global team

• Experience leading technology transformation, particularly in customer-enabling applications

• Experience leading an organization through an agile Digital transformation

• Experience i