Associate Director of Financial Aid

What We're Looking For

This position will support the mission and vision of Baylor University by leading a Financial Aid team in maintaining a customer service focus in the administration of financial aid. Strong leadership, relationship building, and communication are critical components of this position. The role will demonstrate robust core competencies, most notably: facilitating a commitment to succeed, leading by example, a desire to continue professional development and learning, teaching, and developing others, being an innovative thinker and having an ability to be decisive with a service-minded attitude. These attributes will support the Financial Aid office in efficient, timely, and accurate administration of financial aid.

A bachelor's degree and five years of relevant work experience are required. A master's degree and eight years of relevant work experience are preferred. 

Additional education or experience will be considered in lieu of one another. 

A hybrid work arrangement will be considered on a case-by-case basis.

A valid Driver License with a clear driving record of at least two years is required. 

Must be able to travel outside of the state of Texas. 

Applicants must currently be authorized to work in the United States on a Full-Time basis. 

What You Will Do

• Serve as a leader and supervisor for teams who administer and advise on financial aid programs by maintaining a thorough knowledge of all applicable federal, state, NCAA Division I regulations, Big 12 policy, and university policy, procedure, and regulations.  
• Provide direct leadership for staff, ensure compliance, assist with system configuration, facilitate meetings, provide data analysis for areas of responsibility, presentations, collaboration with FA office teams, establish benchmarks and goals for day-to-day operations of the team.
• Establish and promote collaborative cross-functional processes among all office staff and external units. 
• Must be prepared to assist in the day-to-day duties and leadership functions of any area within the office, as needed.  
• Collaborate with cross-functional teams to leverage institutional partnerships for strategic initiatives and projects.
• Responsible for creating and maintaining process-improvement strategies to ensure optimal process efficiency for financial aid administration, resulting in high quality student experiences.  
• Provide input and support for new initiatives.  
• Ensure each area of direct supervision has and maintains written procedures and training materials.  
• Identify training needs to then provide and facilitate trainings.
• Resolve discrepancies and provide problem resolution to ensure accuracy.
• Provide support and assist with written responses for internal and external financial aid inquiries.
• Attend internal and external training sessions, to include some travel, as required. 
• Assist with special projects and any other tasks assigned by supervisor.
• Perform all other duties as assigned to support Baylor’s mission 
• Ability to comply with University policies 
• Maintain regular and punctual attendance  

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.  To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Illuminate.  Also, explore our great hometown of Waco and the many opportunities to engage locally.  If you are new to Central Texas, This is Waco! 

Baylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas. As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor’s commitment to equal opportunity and respect of others does not und