Senior Technology Resilience Engineer (1043) - Department of Technology

Company Description

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:  

• IT Project Management Office 

• Enterprise Application Services 

• Cloud Center of Excellence 

• IT Operations and Support including the Service Desk and NOC 

• City Infrastructure including the Network, Telcom and Data Centers 

• Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery 

• Public Safety Systems and Municipal Broadband Fiber 

• SFGovTV Broadcasting Services 

• IT Finance and Administration Services 

• Emerging Technologies 

Why Join Us?  Innovative & Impactful Work At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations. 

Benefits of Working for CCSF:  In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees. 

• Competitive pay, benefits, and retirement options 

• Career growth opportunities through training, internal mobility, and subsidized education 

• Diverse work environment in a diverse city 

• We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance

This Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Job Description

In the Department of Technology, Office of Cybersecurity, the Senior Technology Resilience Engineer plays a key role in the preparation and execution of the Technology Disaster Recovery and Business Continuity/ Continuity of Operations Plans. 

Major functions in this role include (and are not limited to):

• Work with City departments to plan, design, and test the resilience solutions for all critical City systems to support the citywide technology resilience program
• Conduct detailed Technology Risk assessment and Business Impact Analysis 
• Review City departments completed Technology Risk and Business Impact Analysis for completeness
• Develop resilience reports that identify gaps and recommendations from Technology Risk assessment and Business Impact Analysis
• Maintains knowledge on the current and emerging developments/trends for IT Disaster Recovery technology and resilience solutions
• Collaborate with technical engineering teams to understand the evolving architectures to plan, design and test the resilience solutions
• Review and provide recommendations for client departments Technology Disaster recovery Plans and Business Continuity/ Continuity of Operations Plans
• Develop and maintain Business Continuity/ Continuity of Operations Plans for the department and each division
• Review the completeness of technology recovery plans and procedures for critical technology systems and applications for completeness
• Design, plan, coordinate and execute technology resilience test/exercise with recovery teams for all critical technology systems and applications
• Support natural, human-caused and technology disaster/emergencies during the activations of Emergency Operations Center/Department Operation Center

Appointment Type: This Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Work Location: Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103).  However, there may be situations