Ostomy Inside Sales Representative - Libertyville, IL (Hybrid)

We Make Life More Rewarding and Dignified 

Location: ​Libertyville​
Department: ​ 

 

Summary:
The individual will be responsible for assisting in the growth and maintenance of ostomy care sales into the Acute Care market within the assigned territory/accounts. Reporting to the Acute Care Supervisor, this role is critical to building a potential sales specialist for the future development of the ostomy sales organization. Sales focus and activities are established through a partnership with the Acute Care Supervisor, the Regional Sales Manager and the Territory Manager specific to the assigned region.

 

Responsibilities:

• Support compliance and principles of responsibility by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements and Company’s policies and procedures.
• Support and facilitate the Secure Start enrollment process by providing clinical support and guidance to customers.
• Execute sample requests through Secure Start and manage follow up communication and documentation to ensure the retention of patients upon discharge to the community.
• Position the capabilities of Secure Start Services to clinical customers and increase the number of enrollments aligned with the goals and expectations of each territory.
• Manage and communicate regularly customer engagements and metrics associated with tracking enrollment numbers.
• Assist other representatives by participating in in-servicing, contract deployment, and delivery of education to better help meet or exceed sales targets.
• Develop clinical, industry and product knowledge by attending company training and industry programs.
• Build and maintain positive working relationships with customers.
• Keep a detailed record of all communication, contacts and information in SalesForce.com.
• Interact with advanced practice clinicians (physicians, PA's, NP’s, WOCN's, and nurses) and assist in shaping product choice decisions.
• Effectively coordinate opportunities internally (Hollister) and externally (customers) under the direction of the Acute Care Inside Sales Supervisor to collaborate with regional partners and deliver a superior customer experience.
• Complete all administrative duties in an accurate and timely manner.

 

Essential Functions of the Role:

• Ability to travel.
• Ability to communicate verbally and through electronic media.
• Ability to wear a headset.
• Ability to work within a team.
• Ability to operate under compliance guidelines associated with being in a healthcare environment.

 

Work Experience Requirements:

• At least 2 years of experience in the medical sales industry.
• Experience in medical device sales or Secure Start Services preferred.

 

Education Requirements:

• Bachelor’s Degree required.

 

Specialized Skills/Technical Knowledge:

• Competitive, Tenacious, Resilient, Confident, Passionate, Adaptive and Intelligent.
• Customer-focused.
• Collaborate with cross functional teams internal and external.
• Computer knowledge, including Microsoft Word, Excel, Outlook, Web-based applications, Salesforce.com, Five9, and Windows-based navigation.
• Consultative selling skills.

 

#LI-Hybrid

 

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mis