Patient Access Representative

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Representative

                        

Location

Mentor

                    

Facility

Mentor Hospital

                     

Department

Admitting And Registration-Mentor Hospital

                      

Job Code

U99943

                     

Shift

Evenings

                       

Schedule

2:30pm-11:00pm

                       

Job Summary

                         

Job Details

Patient Access Representative 

Join our newly built Cleveland Clinic Mentor Hospital team and experience world-class care at its best. Mentor Hospital is a state-of-the-art facility offering Lake County residents enhanced access to Cleveland Clinic, one of the nation’s top healthcare systems. With 4 operating rooms, 34 inpatient care rooms, and a helipad, we are making it easier than ever for our Lake County patients to access high-quality care close to home. Join Cleveland Clinic and become a part of Mentor’s supportive environment where everyone excels and is valued for what they bring to the team.    

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. 

A caregiver in this position works 2:30pm – 11:00pm, every other weekend and rotating hours.  

A caregiver who excels in this role will:  

• Perform registration and obtain information about demographics, insurance, medical and financial.  

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic.  

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED and two years of experience in a customer facing role OR an associate’s degree and one year of experience OR a bachelor’s degree.   

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year.  

• Basic PC software application knowledge and ability to use multiple data systems.  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

• Ability to communicate and exchange accurate information. 
• Ability to perform work in a stationary position for extended periods.  
• Ability to work with physical records or operate a computer or other office equipment.  
• In some locations, ability to travel throughout the hospital system.  
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tob