Director of Field Operations - San Francisco (Onsite)

About Alto

Alto is on a mission to redefine the rideshare experience for passengers, drivers, and employees alike. Through our business model of professional employee drivers and a dedicated fleet of luxury vehicles, we are turning rides into exceptional experiences by delivering industry-leading safety, consistency, and personalization. As the first vertically-integrated fleet manager and ridesharing service, we are also committed to leading the industry by transitioning our entire fleet to electric vehicles. We are rapidly growing and accelerating towards a nationwide expansion. Today, we operate in Los Angeles, Dallas, Washington D.C., Miami, San Francisco, and Houston.

Alto is a destination for innovative, intellectually curious, and forward thinking people. Learn more about us here.

What you'll do:

• Oversee day-to-day operations for Alto's San Francisco market, ensuring efficiency, quality, and exceptional service to deliver an elevated ride-hailing experience to our customers.
• Lead large and growing team of hourly / frontline driver employees (W-2)
• Develop and implement strategic plans to optimize operations, including fleet management, driver scheduling, and customer support.
• Collaborate closely with marketing, sales, technology, and corporate operations support to drive market growth and meet revenue objectives.
• Recruit, hire, and train new team members - drivers and operational staff, including leads, trainers, and service agents - providing ongoing support, coaching, and performance feedback to ensure their success.
• Ensure compliance with local regulations, including licensing, insurance, safety requirements, and California and San Francisco labor laws.

What you bring to the table:

• A minimum of 3 years of experience in operations management leading a team of hourly employees
• Proven track record of compliance with San Francisco and California labor regulations
• Analytical background: you can understand and leverage data to drive action and results
• Exceptional people skills with the ability to communicate effectively at all levels of the organization
• In-depth knowledge of San Francisco
• Bachelor’s Degree required

Pursuant to California's salary transparency law, this role will receive a base salary in the following range.California$90,000—$135,000 USD

What's In It For You

• Salary, bonus and equity in an innovative startup
• Monthly credit to ride Alto, plus membership!
• Medical, dental and vision benefits
• 401k with 100% company match up to 4%
• Professional development reimbursement up to $1,000
• Unlimited PTO

** Alto does not partner with external recruitment vendors, agencies or firms on any searches. **