Clinical Support Specialist III

Job DetailsJob Location: Colorado Springs Explorer Location - COLORADO SPRINGS, CO 80920Position Type: Full TimeSalary Range: $21.09 - $24.25 HourlyJob Shift: AnyJob Category: Health CarePOSITION SUMMARY

The Clinical Support Specialist III (CSS III) is part of the Health Information Management (HIM) department.  This position will be filled by senior front line/non-supervisory members of the medical records section of the HIM department. To be placed in this position, a person must have a minimal of three years’ experience in the HIM field. This position will provide additional training and support for newer and less experienced members of the team.  This position will provide a variety of support to the clinical team to possibly include (but not limited to) hospital admission tracking, covid tracking, various EMR tasks such as messaging, tasks, and importing documents. and The CSS functions as a liaison between Rocky Mountain Health Care Services (RMHCS) outside facilities to ensure that clerical aspects of care coordination are supported (authorizations, admissions, correspondence, etc.).

CORE COMPETENCIES





Business Acumen


Flexibility




Consultation


Effective Communication




Customer Service/Participant Focus


Leadership Orientation




Critical Evaluation


Relationship Management




Ethical Practice


 Stress Management/Composure





 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Provide a variety of reports upon request from internal customers. 
Assists with the training of newer and less experienced team members. 
Function as a senior member of the group with the ability to provide guidance in the absence or unavailability of the HIM Manager and HIM supervisor. 
Enters and updates information in the electronic health record to ensure consistency with documentation.
Scans and indexes health information and correspondence into the electronic health record.
Data retrieval for RMHCS medical providers, as requested, from participant’s diagnostic purposes.
Assist with the mailing/distribution of participant Care Plans
Participate in continuing education classes and any required staff and training meetings. 
Maintains the confidentiality of all company procedures, results, and information about participants, clients, or families. 
Ensures that documentation for new enrollees is available for coding and clinical staff to assign medical history and review for care.
Requests medical records in conjunction with participant stays. 
Will maintain authorization performance statistics and report the results as requested.
Must be able to analyze medical record documentation to determine length of stay, status type, and medical records that are associated with related stay. 
Supports other HIM department roles in the integrity of health and financial information within the electronic medical record.
Administrative support to assigned team or discipline.
Will assist as needed with QA activities as they arise.
Other duties as requested/assigned.


 
QualificationsQUALIFICATIONS

Education & Experience


3 years’ experience within an HIM field strongly preferred. 
RHIT Certification preferred


Knowledge, Skills, and Abilities


Knowledge of medical terminology preferred.
Broad knowledge base of health care problems of the frail elderly. 
Strong knowledge of electronic medical records and experience with using electronic medical records, knowledge of records forms and formats.
Skilled in tracking and trending data.
Skilled in identifying problems and recommending solutions.
Skilled in preparing and maintaining records and writing reports and responding to correspondence. 
Skilled at locating specific data in medical records.
Excellent written and verbal communication skills with both internal and external customers are required. 
Must have a current Colorado Driver’s License and driving record must be in compliance with Company policy. Must maintain current automobile insurance. 
Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public. 


 

We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assista