Director, Communications - Site Services

The Position

The Site Services Head of Communications is an agile leader - responsible for leading, overseeing and guiding the development, implementation and execution of integrated, internal strategic communications programs and collaborating within networks across Genentech, the Sites Network (a global network of 10 DIA and Pharma Sites), and Group Communications. You will coach communications colleagues and work to catalyze an environment of best practice exchange, breaking down silos, enabling the team to deliver compelling audience-centric communication that increases employee engagement across Site Services, Genentech and the Sites Network. In this role, you will help the team focus its resources on the highest-value projects and content for the internal audiences we serve, while ensuring alignment with strategic business priorities.

To deliver consistent, engaging and effective Site Services communications, the Head of Communications will support and collaborate closely with the broader Genentech and Roche Communications communities. This role provides a unique opportunity to drive employee engagement and strengthen a culture of inclusion, innovation, and exceptional workforce experiences. This position will report to the Head of Site Services, Strategy and Business Operations and leads a team of communications professionals. 

This is a significant leadership role and this person will be expected to be influential across the global enterprise, work autonomously and make independent decisions about significant topics on a regular basis. They will be expected to lead the team and project portfolio without direction.

Major Responsibilities:

Lead the Communications team and set strategic direction to meet organizational objectives

• Set vision and create outcome-based strategies for the team

• Create organizational model and lead the team to develop and execute communication strategies and plans that achieve Site Services’ desired outcomes 

• Own and maintain strategic communication portfolio covering a multi-year horizon, in alignment with Site Services, Pharma and Roche Group strategies

• Recruit and cultivate a team of high-performing communications professionals

• Lead, motivate, and inspire the Site Services communications team to work in accordance with broader business priorities and empower new ways of working through role-modeling

• Allocate resources to support business priorities based on skill sets, capacities and development interests/needs

• Identify potential barriers to team’s success, and seek to proactively remove them in order to focus on outcomes that matter

• Manage team work activities and balance workload across an extremely fluid and ambiguous work environment

• Make decisions about team resources, priorities, operational direction, and expenditure of needed funds for training or project-related needs

Lead executive communications

• Serve as the lead communications partner to the SVP, Head of the South San Francisco Genentech site and Campus Vision Plan (CVP), and Vice President of Site Services

• Provide communications counsel and support for key business teams, squads and senior leaders. Counsel and influence senior executives, business teams, and squads in storytelling on multiple topics including, issues management, transformation and change

• Develop and advise on senior executive-level materials such as CEO and GEC talking points, Genentech/Roche board presentations, CEC and GEC presentations, as applicable

• Collaborate closely with Corporate Communications on the Genentech narrative and Site Services’ and Sites Network messaging

• Lead communications and change management activities that enables senior leaders to craft a Site Services narrative that makes the vision, strategy, and purpose meaningful to the workforce

Lead organizational communications

• Create and advise on communication strategies on sensitive and highly confidential topics. Work closely with senior leaders on detailed communication plans and drafts. 

• Own communication strategy for the Site Services workforce which supports an engaging and inclusive culture, as well as enables the