Customer Care Specialist 2nd Level Support (m/w/d)

<p>FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.  </p><p></p><p>We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies! </p><p></p><p>Learn more about FARO <a href="https://youtu.be/sWUg2hKuDLU" rel="noopener noreferrer" target="_blank">here</a></p><p></p><p>We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized.</p><p></p><p>We are seeking a Customer Care Specialist 2nd Level Support (m/w/d), located in Germany, the area of Stuttgart, Korntal-Münchingen.</p><p></p><p>How you will make a difference @ FARO</p><ul><li>Strong service oriented mindset</li><li>Strong communication skills to discuss technical issues and serve difficult customers</li><li>Fluency in English, Italian, good language skills in German and Spanish is an advantage</li><li>Technical education</li></ul><p></p><p>This position requires</p><ul><li>Provide 2nd level support based on solutions or answers as listed in the knowledge database</li><li>Provide outstanding individual quality and quantity customer support on technical hotline enquiries</li><li>Offer technical support to both, internal and external customers, as listed in the knowledge database</li><li>Escalate complex or unknown problems to the 3rd or 4th level support</li><li>Thoroughly document customer inquiries in the CRM system</li><li>Closely cooperate with the other support level teams and with other departments as Product Management, Engineering and Sales to ensure an excellent Customer Experience along the Support Chain</li></ul><p></p><p>FARO offers</p><ul><li>In general, a permanent employment contract</li><li>Flexible working hours</li><li>Training</li><li>Other employee events and services (e.g. bicycle program, health days, sponsored sports events and charity runs, free drinks)</li></ul><p></p><p>Inclusive</p><p>At FARO, we are committed to encouraging different perspectives and ideas that foster innovation.  We believe that we are strongest with a diverse team of employees.  We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.</p><p></p><p>Join us. Become part of a dynamic organization that values quality, leadership, teamwork.</p>