Mortgage Loan Officer, Call Center - Purchase (AZ)

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

Join Mr. Cooper Group – the largest mortgage servicer in the country. We have a 1.5 trillion-dollar mortgage servicing portfolio and over 6 million customers. Our Loan Officers are consistently receiving the most, and highest quality inbound leads in the industry. Our portfolio are your leads!

Job Competencies:

• Purchase Mortgage Professionals assist our existing portfolio clients with their home buying and selling needs.

• Field calls from various lead sources with a working knowledge of the various campaigns in order to drive a tailored customer experience.

• Able to understand, communicate, and consult on various Mortgage Loan Program guidelines to customers and Real Estate Agents and consult on the entire loan origination process, through loan funding.

• Able to consult customer on various loan options based off loan product guidelines and customers wants, needs, and benefits.

• Able to effectively communicate Mr. Cooper Value Propositions to customers and Real Estate Agents.

• Perform outbound calls to Prequalified and Pre approved customers with a working knowledge of the various campaigns in order to drive a tailored customer experience.

• Willingness to take ownership of any customer escalation as the situation dictates thus ensuring a positive customer experience.

• Participating in staff and team meetings along with taking part in mortgage training provided by management.

• Establish and Maintain working relationships with Real Estate Agents.

• Excellent interpersonal, written, and verbal communication skills.

Qualifications:

• Must have minimum 1 state active license or currently hold Federal Registration  

• High school diploma/GED, or equivalent work experience

• 1-2+ Years’ Experience as a licensed Purchase Loan Officer in a Call Center Environment.  

• Desire to work in and expand knowledge of Mortgage Industry

• Desire to expand Customer Service, Sales and Consultation skillsets

• Desire for a Career Path within Mortgage Industry

• Ability to learn and work within technical systems, including Lead Management and Loan Origination Systems, and Microsoft Office products

• Driven to work in a fast paced, high energy environment!

• This position offers a home-centric hybrid work opportunity, with 3 days in the office and 2 days remote each week. Due to licensing restrictions, applicants must live within a 60 mile radius of Chandler AZ office location.

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:

023961

Job Category:

Sales

Primary Location City:

Chandler

Primary Location Region:

Arizona

Primary Location Postal Code:

85225

Primary Location Country:

United States of America

Additional Posting Location(s):

Home - Arizona, Scottsdale, AZ - North 71st St