Learning & Development Program Manager

Who We Are:
A Premier Hotel Management and Investment Company with strategic vision and strong core values. Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG’s growing portfolio of hotel and resort investments reinforces the company’s cohesive vision and ensuing success. PHG manages, develops, finances, and owns hotels and resorts primarily located in California. We currently own and manage 12 hotels and resorts, representing over 2015 rooms and 165,500 square feet of premier indoor meeting and event space.
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Company Description:


Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment


Job Description
What You Will Accomplish
Lead the strategic design, development, and execution of training programs and learning strategies that enhance team member performance and support the organization’s business goals. Programs would include leadership training programs that drive organizational capability and business compliance, enhance leadership effectiveness, and build a strong internal leadership pipeline. This role will determine current and future performance priorities, and proactively source, design and implement performance solutions and training initiatives to meet those needs. Be an advocate for standardizing and creating best in class learning and development initiatives across all business entities. Lead by example with their own conduct, holds others accountable, and has an unshakeable commitment to the Company’s values and culture.

Key Responsibilities:
Program Development & Implementation
• Oversee management for the enterprise LMS, including implementation of learning platform and training courses.
• Designs and implements scalable, high-impact training materials that ensure adequate onboarding programs that ensure compliance, job readiness and develops future leaders.
• Drives learning innovation by incorporating AI-powered learning tools and techniques.

Learning Delivery & Facilitation
• Delivers engaging and interactive training sessions (instructor-led, virtual, or blended learning), workshops, and leadership labs on various leadership topics under the direction of VP of People & Culture.
• Adapts facilitation style to different learning audiences and adjusts content delivery based on participant needs. Seeks post-training feedback and maintains agility in implementing feedback into training sessions.
• Utilizes modern learning techniques to enhance learner engagement.
• Drives bi-annual team member engagement survey and annual review process across all entities.

Leadership Program Design & Strategy
• Partner with the VP of People & Culture to build and implement a comprehensive leadership development strategy that aligns with company goals, culture, and long-term vision.
• Create and manage learning programs that support career progression, succession planning, and business growth, leveraging action learning, mentoring, coaching, and experiential development.
• Conduct leadership assessments, 360 feedback, talent reviews, and gap analyses; utilize tools like AcuMax and Talent Plus to personalize and strengthen leadership development and drive established Leadership Expectations.
• Collaborate with Learning & Development property teams to enhance training content and delivery based on business needs, learner feedback, and evolving leadership expectations.
Stakeholder Engagement & Influence
• Serve as a trusted advisor to senior leaders, championing leadership development as a catalyst for organizational culture and transformation while ensuring alignment with broader business goals.
• Collaborate with People & Culture leaders, property teams, and key stakeholders to identify leadership capability gaps and design tailored learning interventions based on organizational needs and work environment insights.
• Manage relationships with external vendors and training partners to deliver high-impact leadership programs that are relevant, scalable, and aligned with strategic priorities.

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