Product Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Product Management Consultant, Visa Access Platform in the Client Services division will be a member of the platform team that is responsible for shaping the platform’s product strategies as well as the development and rollout of new Visa Online product capabilities.   

Visa Access is the go-to platform for clients to do business with Visa - it provides secure access to important Visa content and services for our clients and Visa employees around the world. 

This position is based in Foster City campus and will report to the Director of Product, Visa Access. This individual will work as part of the team that leads the strategy, development, rollout, and ongoing management of the Visa Access platform and all supported services.  They will work primarily with other Client Services teams, but they will also collaborate with legal, finance, IT, and other functional areas.  

Our product managers are highly visible agile leaders, building bridges across Visa to ensure products are effectively developed, integrated, and deployed with quality and on time into our production systems. 

A strong candidate will have a solid experience in product management, agile SDLC, cross-functional team leadership, as well as superb skills in communications, business analysis, problem-solving, coordination, process excellence, and change management. The ideal candidate ensures things get done with customer first mindset. The ideal candidate must have a 'make it happen humanely' attitude. 

Essential Functions

Product Development: 

• Define and prioritize product features and requirements. 
• Work closely with engineering, design, and other cross-functional teams to deliver product features. 
• Conduct user research and gather customer feedback to inform product decisions. 
• Work with Visa Access product, CIT, CS leadership to develop product roadmaps which align to business objectives stacked by priority and resource availability. 
• Work with business and technology subject matter experts to define scope, create estimates, develop budgets, and produce documentation needed for product development. 

Stakeholder Management: 

• Communicate product vision and updates to stakeholders. 
• Collaborate with multiple teams to ensure successful product launches. 
• Provide timely and accurate status to relevant stakeholders. 
• Lead and utilize soft skills to influence participants of all levels towards the common goal. 

Market Analysis: 

• Analyze market trends and competitor products. 
• Identify opportunities for product differentiation. 
• Create new business frameworks for helping Visa to penetrate new client segments in countries across the globe by changing Visa Access capabilities. 

​Roadmap Planning: 

• Develop and maintain the product roadmap. 
• Ensure alignment with business goals and customer needs. 

​Performance Metrics: 

• Monitor product performance through key performance indicators (KPIs). 
• Make data-driven decisions to improve the product. 
• Demonstrate measurable impact on business growth and customer success. 

Agile Processes: 

• Drive improvement in overall efficiency and reliability of agile product development. 
• Adopt agile processes with a constant improvement mindset. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor’s degree in Computer Science, Engineering, or related techni