Cage Shift Manager

Summary:

Manages all operations of the casino cage. Ensures proper staffing, customer satisfaction, and accurate accounting of transactions.

Principal Duties & Responsibilities:

• Responsible for supervising staff and the overall daily management of a designated shift in the Cage department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks on assigned shift.
• Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift.
• Responds to guest inquiries while monitoring and applying service recovery within authorized levels.
• Conduct investigations into variances, violations of internal controls, and violation of reporting requirements.
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks
• Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift.
• Prepare/review currency transactions reports.
• Verify vault accountability at end of shift.
• Verify credit line availability.
• Review of multiple transactions logs for accuracy.
• Verification of main bank and window cashier drawers.
• Authorizing checks.
• Prepare customer deposit and safekeeping log.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.  
• Maintains strict confidentiality in all departmental and company matters.

Qualifications:

• Associate’s degree (A. A.) or equivalent; or two to four years related cashiering/customer service experience; or the equivalent combination of education and experience.
• Must be proficient in computer knowledge including keyboarding skills, all Microsoft Office applications, email usage, database, spreadsheets, and word processing software.
• Must have excellent verbal and written communication skills.
• Must be able to work any hours as required by business operations, including late nights, weekends, and holidays.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems).

Physical Demands:

• Frequently required to walk, run, kneel, stretch, push, twist, bend, and lift
• Requires manual dexterity to operate a keyboard
• Must be able to read, speak, and correspond in the English language

Why Work for Bally’s?  

Eligible upon start: 

• Employee Discount Meals 
• Paid lunch break 
• Subsidized Bus Passes 
• Reimbursement of Colorado Gaming License fees 
• Free Covered Employee Parking. 

Eligible after 60 days of full-time employment: 

• Health, Dental, Vision 
• Company paid Long Term Disability and Life Insurance 
• Flexible Spending Account (FSA) 
• Group Life, Whole Life, Supplemental Term Life 
• Short-Term and Long-Term Disability 
• Voluntary Critical Illness 
• Accidental and Hospital Indemnity Insurance 
• Identity Theft and Pet Insurance Discounts 
• Upwards Childcare Database and Support 
• Employee Assistance Program (EAP) 
• Student Loan Advisor Assis