Technical Trainer

We are looking for a dynamic Technical Trainer to join the Training and Consulting Services team. As a Technical Trainer, you will deliver training programs for clients who use Thomson Reuters Tax & Accounting software products via classroom and virtual sessions.

About the Role

In this role, you will:

• Design, develop and deliver sessions via classroom and virtual sessions, including web-based and seminars to enhance usage of Thomson Reuters' products by leveraging understanding of customer needs.
• Work with subject matter experts in product development, technical support, sales and marketing to ensure that course content reflects current product features.
• Support development of course materials, training documentation, or other educational content, as required.
• Build and maintain client relationships supporting their use and application of Thomson Reuters Tax & Accounting products.
• Provide internal training when necessary to support sales, product support, etc., to drive employee understanding of products/services.
• Ensure timely follow up to determine applicability of course material and address issues/concerns raised by customers.
• Maintain up to date knowledge on product enhancements and changes.
• Manage logistics for designated trainings (calendar, registration, attendance tracking, facility set-up, etc.).

About You

• Bachelor's Degree or equivalent experience
• Ability to quickly and effectively deliver additional services
• Demonstrated ability to work collaboratively and cross-functionally
• Strong time management skills and ability to manage multiple priorities
• Strong communication (verbal & written), project planning and organization skills.
• Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems
• Team player with a flexible attitude and approach.
• Ability to field questions and control training sessions.
• Customer service orientation and experience, with proven success in customer support and relationship management.
• Strong technical/computer skills.
• Strong industry knowledge (related to particular business unit or product lines); understanding of tax/accounting concepts as they relate to product lines.
• Professional image and willingness/ability to travel.
• Willingness to learn additional products and services as needed to meet client demand.

Must be willing to travel up to 25%

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid