Senior Manager, Genesis Live & Instructor Led Training

At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Genesis, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Location

Purpose

• The Sr. Manager, Live & Instructor Led Training position will lead Genesis Motor America’s (GMA) instructor-led, in-person, and live training initiatives across all non-technical subject matters (brand, product, process, and more).  This position is both operational and strategic in nature as this position will need to regularly execute operational and analytical skills while also facilitating and influencing broader, strategic discussions. This position will work closely with key stakeholders within GMA to support CX, Training, Sales, Marketing and Aftersales initiatives while working cross-functionally with other GMA/HMA teams, suppliers, and partners.

Major Responsibilities

• Oversee the strategy, development and execution of all in-person and/or instructor-led non-technical training, including but not limited to ride-and-drive events, brand and luxury immersions, and in-retailer performance coaching.
• Develop and standardize reporting, tracking, and/or dashboards to measure the effectiveness of training by region, retailer, and employee.
• Collaborate with agency partner(s) to develop content, curriculum, T3 events, retailer and event schedules, etc.
• Support executive and senior leadership on strategic and ad hoc deployments for training to support sales, service, and retail objectives.
• Partner with GMA Digital Training team to ensure holistic and cohesive approach to all training deliveries.
• Implement and adapt global training materials to meet local market needs.
• Collaborate with Customer Experience and Retail Experience teams to ensure alignment with process guides, resources, and required training for all roles.

Major Responsibilities (continued)

• Work cross-functionally with key stakeholders in product planning, marketing, incentives, and more to ensure comprehensive, “one-voice” deployment of all model launches.
• Participate in the development, UAT, and implementation of any new technology/software within the department, incl. but not limited to LMS, CMS, and more.
• Research and explore new methodologies of in-person and live training to increase efficacy and efficiency of in-market and in-retailer training.
• Continuously monitor and review the effectives of current programs and processes, making revisions where and when necessary to continually improve the level of service and/or product provided Develop and deploy reporting and communications to key stakeholders.
• Responsible for finances, accruals, expenditures for merchandising program and any support programs.
• Provide recommendations to senior leadership to align with the future success and direction of the organization.
• Maintain excellent project management skills to execute all programs timely and wholly.
• Partner with purchasing and legal departments to ensure department and vendor operations remain within the best financial, economic, and intellectual interest of the company.
• Effectively hire, train, motivate, develop, and retain staff.  Utilize the diverse talents of direct reports by efficiently managing time, materials and budget while focusing on the goals and vision of the company.
• Develop, lead, implement, and manage the Genesis Way standards for conduct and behavior delivering industry-leading guest and ownership experience.
• Lead cross-functional collaboration to