Engineering Deputy Service Delivery Manager

Secure our Nation, Ignite your Future

Engineering Deputy Service Delivery Manager:

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security by providing enterprise IT support for one of our most critical customers in the Intelligence Community. 

As we embark on a transformational journey with our customer where high operational availability is vital and service excellence is the norm, you will be rewarded with meaningful and purposeful work, shaping the success of a new program, and gaining experiences to advance your career.   

Currently, ManTech is seeking a motivated, career and customer-oriented Engineer to serve as the Engineering Deputy Service Delivery Manager for a program that supports a variety of customer IT requirements with a focus on providing productive and collaborative computer workspace (new or renovated) to support dynamic mission requirements.   

Responsibilities include, but are not limited to: 

• Co-leading the strategy and design of IT services to deliver advanced technical solutions to a diverse group of Intelligence Community customers. 

• Co-leading multiple teams comprised of 40+ resources providing end-to-end engineering services to include devices associated with VOIP, audio visual multi-media, workstations, mobility, information assurance, networks, enterprise tools, and ServiceNow. 

• Co-leading collaboration meetings and working with all key stakeholders to define requirements and deliver a refined solution. 

• Plans, conducts, and may supervise research, development, or installation of products and systems in conformance with engineering design and customer specification.

• Implementing strategies to identify, recommend, design, implement and capitalize on innovative solutions and automation opportunities to drive efficiencies. 

• Developing and measuring Performance Analytics to identify opportunities for automation and improvement. 

• Developing, maintaining, and updating SOPs, WI, processes, and procedures. 

• Responsible for team meeting contractual performance criteria. 

• Implementing technical and process changes in a highly complex infrastructure environment that spans multiple locations. 

• Introducing new enterprise technologies, automations, solutions, and processes to improve availability, management, monitoring, support, patching, scalability. 

• Apply Agile engineering methodologies to all engineering workstreams. 

• Establish Standard Product Roadmap Database. 

• Will participate in some or all of the following activities:

• Engineering Services and Implementation Support

• Telephony

• Surveys

• Creating engineering Designs

• Design review boards

• Engineering Template Development

• Project Estimation

• Audio and Visual Equipment Testing and Configuration

Basic Qualifications: 

• Leadership experience in prioritizing, planning, and successfully delivering multiple projects in parallel and in cooperation with a production environment with a large engineering and operations staff. 

• Demonstrated expertise providing oral and written communication to the highest levels of management while providing technical leadership to engineering and operational teams. 

• Demonstrated experience with development, implementation, and optimization of technology life cycle processes. 

• Demonstrated experience working with staffing and recruiting to align personnel for the contract. 

• Candidates should have a desired mix of technology, new business proposals, supporting senior management, and technical writing (white papers, point of view documents). 

• Experience using Agile engineering practices. 

• 5+ years direct knowledge of the customer’s operational environment.  

• Five (5) years’ experience directly related to IT Service Management, Design, and Delivery in engineering roles, with projects valued at $20 million annually. 

• ITIL® v4 Foundation, or higher, certification. 

• BA/BS and ten (10) years of experience, or a combination of education and work experience equivalent to 14 years. 

Preferred Qualifications: 

• PMP® or equivalent project management certification. 

• Certified Scrum Master (SCM) or equivalent. 

• Experience with ServiceNow ITSM, ITMB, ITAM, ITOM. 

• Experience with Tableau & Splunk Analytics. 

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