Sr ServiceNow Developer

Posting End Date: 08/07/2023 

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

This posting may be used to fill multiple vacancies. The open position(s) can be filled in New Orleans, LA (preferred); Jackson, MS; Little Rock, AR; or The Woodlands, TX. Other locations within Entergy’s service territory may be considered.

The official title for the role will be 'Cloud Engineer'

 

Please Note: Only US Persons considered for the role. This position is subject to ITAR/EAR regulations. “US Person” includes US Citizen or US National, lawful permanent resident, refugee, or asylee.

 

JOB SUMMARY/PURPOSE 

As a Sr ServiceNow Developer (Cloud Engineer) within Entergy’s Operational Governance team, you will provide IT services to internal customers as well as deliver ongoing support for ServiceNow-based software solutions. This role provides the opportunity to engage in the full application lifecycle as part of a scrum team. You will design, develop, and support solutions on the Now platform that supports Entergy’s core IT processes. As the Sr Developer on the team, you will be expected to act as a mentor for the other developers on the team and be the steward of coding standards and sound application design.  

 

JOB DUTIES/RESPONSIBILITIES 

• Develop application features with configuration and custom code development. 
• Assist in the coordination of any changes, upgrades and testing with support providers for external integrations and systems.  

• Lead peer reviews for application changes. 
• Participate in scrum ceremonies such as refinement, demo, and release planning. 
• Create workflows and build service requests based on customers’ specifications. 
• Use scripting tools and ServiceNow functionalities to automate rote tasks. 
• Perform system and integration testing; and monitor health, usage, and overall compliance within the application. 

• Generate reports and communicate project progress as needed. 

 

MINIMUM REQUIREMENTS 
Minimum education and experience required of the position: 
Bachelor’s degree in computer science, MIS, business administration, or other technical area of study OR equivalent work experience; advanced degree is a plus. 

 

5+ Years of experience working as a software developer for an enterprise platform. 

 

Minimum knowledge, skills and abilities required of the position: 

• Superb analytic and problem-solving skills with excellent written and verbal communication skills. 

• Proven experience working with Agile development teams. 
• Experience with JavaScript is required. 
• Expertise with software development and design methodologies 
• Ability to work both independently and as part of a team. 
• Prior ServiceNow development experience 

 

Desired knowledge, skills, and abilities: 

• Understanding of design thinking techniques including Persona's, Journey Maps, and Business Model Canvas 
• Domain expertise in at least one ServiceNow module such as ITSM, ITOM, or HRSD.  

 

Any certificates, licenses, etc. required of the position: 

• Any ServiceNow, Scrum, or ITIL certifications are a plus. 

 

#LI-JL1

#LI-HYBRID

 

Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Arkansas : Little Rock || Mississippi : Jackson || Texas : The Woodlands 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 113696
Travel Percentage:Up to 25%

 

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form o