Customer Business Director (Remote)

Date Posted:

2025-03-25

Country:

United States of America

Location:

HCT99: Field Office - CT Remote Location, Remote City, CT, 06101 USA

Position Role Type:

Remote

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

As the Customer Business Director, you will be responsible for establishing fundamentals required to build a strong relationship with key personnel at all levels within assigned customer and develop understanding of key stakeholders within Collins Aerospace. The Customer Business Director must demonstrate strong knowledge of customer’s market and business plan/strategy.

What You Will Do

Customer Management:

• Provide recommendations to support repair, spares and inventory forecast/planning and corporate strategy initiatives.
• Own the Aftermarket customer interface for One Collins Aerospace service solutions with Power and Control focus
• Coordinate with Collins Aerospace Field Service Managers (FSM) to develop new business opportunities and raise any known technical issues with FSM and follow progress.
• Facilitate resolution of customer satisfaction issues leveraging functional Customer Service groups and product line program management
• Maintain Executive briefing documents and strategy documents for assigned customers as needed
• Accounts receivable management

New Business Growth:

• Know the customer’s organization, culture, structure, key decision makers and the customer decision making process and be responsible for overall customer satisfaction for assigned customer.
• CBD will have significant interactions with senior level personnel at Collins Aerospace customers on existing programs as well as discussions on future programs as well as manage relationship with customer to support growth and ensure high service levels and understand the customer culture, organization and strategy

Travel: 30-40% to customer locations

Qualifications You Must Have

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree, 14 years of relevant experience 
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here:  https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Qualifications We Prefer

• Written, negotiation, presentation and verbal communication skills
• Customer facing experience
• Commercial Aftermarket Aerospace Sales experience required
• Business Administration or Engineering Degree or equivalent

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  
• Three weeks of vacation for newly hired employees  
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
• Tuition reimbursement program 
• Student Loan Repayment Program  
• Life insurance and disability coverage  
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
• Birth, adoption, parental leave benefits 
• Ovia Health, fertility, and family planning  
• Adoption Assistance           
• Autism Benefit  
• Employee Assistance Plan, including up to 10 free counseling sessions  
• Healthy You Incentives, wellness rewards program 
• Doctor on Demand, virtual doctor visits  
• Bright Horizons, child and elder care services 
• Teladoc Medical Experts, second opinion program  
• And more!  

Learn More & Apply Now!

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation sy