Community Standards Supervisor

Do you love providing exceptional service? Are you looking to join a team with a company that values its employees?

We’re CCMC, a community management company specializing in large-scale communities. Our vision of revolutionizing the industry by inspiring a resident-centric focus is brought to life by our core values of Integrity, Respect, Service, and Community.

Our Community Standards Supervisor is responsible for supporting the daily operations of the Association’s Community Standards and Design Review with a strong focus on providing quality experiences for our residents.

About the Community:

We are an innovative new town that sets a completely new standard for sustainable, responsible growth. Our community combines the best of America’s great hometown traditions with all the conveniences of today and tomorrow. From the largest solar-plus-storage system operating in the U.S. today, the expansive public green spaces and trails to the gigabyte of fiber-optic connectivity standard to every home and free Wi-Fi everywhere you may roam, it is a place where families can benefit from the most advanced technologies, then walk out their doors to reconnect with nature and neighbors. We have a very robust Lifestyle program, hosting numerous lifestyle events annually.

What you’ll accomplish:

• Maintaining a high degree of customer service in all resident inquiries and interactions
• Enforce policies based upon the Governing Documents and interpret and enforce property maintenance codes and regulations
• Provide information, assistance, materials and educate homeowners regarding their responsibility to adhere to the Community Standards and other Governing Documents
• Work effectively with homeowners to resolve violation issues
• Supervise, train and evaluate direct reports in accordance with CCMC standards
• Create goals, objectives and recommendations to improve department efficiencies
• Utilize SmartWebs for documentation of applications, tracking of deadlines, and processing of all letters to homeowners
• Review architectural plans for completeness and accuracy
• Prepare agendas and packets for meetings

What we’re looking for:

• Previous community standards or community management experience
• Someone who aligns with our vision and values
• Must be able to communicate with homeowners regarding any questions, issues, disagreements or appeals that may be forthcoming
• The ideal candidate will have the ability to review architectural drawings and site plans
• Computer proficiency with all standard office software (Microsoft Office) required
• Must be self-motivated, organized, detail-oriented, flexible, and able to prioritize
• Possess critical thinking and good problem-solving skills
• Must possess excellent interpersonal skills and negotiating powers in order to work well with a variety of personalities
• Math and Accounting skills, including budgeting
• Able to drive and have reliable transportation; a valid driver’s license is required
• Prior experience with Homeowners Association governing documents such as CC&Rs is a plus
• All potential employees must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify People Operations immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk t