Automotive General Service Technician

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.  

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.  

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.  

Destination Monro -Your Career is Here! 

Job Description

About The Role:

The General Service Technician role is full time or part-time and is an hourly position based on needs of the business. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.

Salary Range: $16.00 - $20.00 per hour - based on experience.

This role is eligible for addition compensation and incentives. 

Responsibilities:

· Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.

· Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.

· Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.

· Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

Qualifications

Qualifications:

· High School Diploma or equivalent is preferred.

· Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

· Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives.

· Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

· Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions.

· Strong customer service skills

· Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:

· Ability to work flexible hours, days, evenings, weekends, and holidays.

· Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.

· Frequent standing and walking for long periods of time.

· Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

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