Count Room Lead

DUTIES and RESPONSIBILITIES 

• Assures customer service standards are always exceeded and all count room personnel are committed to excellence in the performance of their assigned duties. 

• Delegates daily job assignments to Count Room employees. 

• Supervises the preparation and ensures the accuracy of slot drop and count paperwork. 

• Recommends training as necessary for Count Room representatives in both customer service and technical areas. 

• Ensures key control procedures are always adhered to. 

• Maintains compliance with the casino control commission regulations and company policies and procedures. 

• Assures each count team and drop pick-up team is appropriately staffed and the drop is collected and counted in the most efficient manner or the cash box and drop box pick-up and count is conducted in the most efficient manner. 

• Provide feedback, coaching, and development guidance as needed; provides recommendations and feedback to the Count Manager in order to conduct performance reviews in accordance with policies and procedures; 

• Respond to and handle employee complaints (grievances) in a timely and efficient manner. 

• Responsible for planning, supervising, and monitoring the work of the team members in assigned area(s). 

• Counts, wraps and records slot drop according to procedure. 

• Sorts, counts and records contents of table game drop boxes according to procedure. 

• Verifies quantity against records. 

• Responsible for general upkeep of count room. 

• Ensures that count room equipment is in working order and meets safety standards and arranges for maintenance when needed. 

• Always presents oneself as a credit to Harrah’s and encourages others to do the same. 

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 

• Ensures that safety standards are always adhered to. 

QUALIFICATIONS:   

• High School diploma or equivalent.  

• Must be at least 19 years of age.  

• 1 year experience working in a financial element.  

• Minimum of 2 years’ experience in a leadership role. 

• Proficient in Microsoft Office and Excel. 

• Must be able to perform basic math calculations.  

• Excellent interpersonal skills, verbal and written communication skills required.  

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PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:   

• May be subjected to high noise volumes, flashing or bright lighting, and guest conflicts. Work in a fast-paced environment and will require all forms of dexterity and mobility throughout all shifts.  

Caesar’s Entertainment, provides an extensive list of benefits to our employees, including but not limited to:  

• 401(K) 

• Medical Benefits  

• Dental Benefits  

• Vision Benefits 

• Short- and Long-term disability  

• PTO/FTO