Epic Ambulatory Application Analyst (Remote Available)

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

HealthIT Community Connect

Job Summary:

Epic Community Connect (Community Connect) is a program offered by Epic and is a newly established enterprise program at Vanderbilt University Medical Center (VUMC). The Community Connect program enables VUMC to extend our instance of Epic to community physicians and/or hospitals across the region.

The Epic Ambulatory Application Analyst will work the Community Connect Sr. Epic Ambulatory Application Analyst to design, build, and maintain ambulatory workflows and security templates for Connect customers. The Epic Ambulatory Application Analyst will work through the complete development lifecycle, from gathering requirements, developing, implementing, and supporting clinical system design for multiple specialties including Dermatology, Pediatrics, OB/GYN, Ophthalmology, etc. This position will participate in a 24 x 7 on-call support rotation and will provide ongoing support to our Community Connect clients. This role will also support future Community Connect customers as the program expands beyond our first partner.

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Qualifications

Required

• Must have current Epic Ambulatory Certifications

• Must be experienced in application build, workflows, troubleshooting, testing, and support

• Have good interpersonal and communication skills

• Bachelor's degree

KEY RESPONSIBILITIES
• Designs, builds, installs, configures, and/or develops software to support clinical, administrative, financial and operational workflows.
• Analyzes clinical, administrative, financial or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
• May perform analysis and design of supporting technical infrastructures.
• Supports clinical, administrative, financial, revenue, or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
• Configuration Management and Planning (Novice): Competent to apply changes or develop new functions based on understanding of the design of the system. Collaborates with knowledgeable users and customers in meeting their business needs. Participates in basic configuration management planning. Manages tasks, schedules activities, and organizes work to meet plan deadlines. Critically evaluates implications of technological changes. Able to interpret business data as it applies to configuration management.
• Technical Analysis (Novice): Knows most major/common assigned product group functions. Demonstrates ability to analyze and develop solutions to moderately complex clinical, administrative, financial, operational, and/or technical issues related to assigned product(s). Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines.

• Testing (Novice): Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Understands and uses quality assurance processes, tools, and scripts for testing purposes.
• Product Knowledge (Novice): Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology.
• Problem Management (Novice): Possesses suffici