At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $21 per hour.

Work Schedule: The work schedule for this position can include AM/PM shifts.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Lead Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay.

DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers.

• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.

• Uses guest last name at all times when appropriate.

• Maintains accuracy and composure while under pressure.

• Appropriately uses salutation of the day and welcome guests to the location.

• Uses proper Towne Park phone etiquette.

• Assists guests with directions and all other inquiries.

• Stands while serving guests.

• Provides information about surrounding area as well as main attractions to guests as needed.

Systems and Standards

• Maintains clean, neat work environment including all surrounding areas of cashier booth, parking area, trash receptacles and ash urns.

• Completes all tasks in a timely manner as instructed by the Account Manager.

• Treats clients and associates with courtesy, respect and dignity.

• Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform.

• Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location.

• Follows all environment standards as set forth by Towne Park, including snow removal or salting assistance, removal of debris, etc.

• Executes all terms and conditions as set forth in Towne Park’s associate handbook.

• Monitors revenue per available space and makes adjustments accordingly

• Collects and reconciles revenue accurately; furnishes receipt upon request.

• Accurately categorizes tickets for audit purposes.

• Accurately completes shift report.

• Follows all bank standard operating procedures.

• Competently operates equipment (ie, register, gate,POS, credit card machine, etc.)

• Obtains information about daily events and rates to be charged.

• Coordinates, administers, troubleshoots and provides guidance when Account Manager is not on site.

• Makes judgment calls and handles critical issues that require immediate attenti