Senior Program Manager

About Arcticom, LLC

Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.

Arcticom offers impressive performance that is routinely recognized with exceptional ratings and commendations tied to installation successes. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau.

 

About this position: Senior Program Manager             Location – Anchorage, AK

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

 

Applicants will be notified via phone or email within ten (10) business days of submittal.

 

Essential Duties & Responsibilities

•   Manage a portfolio of task orders, ensuring all performance requirements are met while maintaining fiscal balance (invoicing & ODC management) and overall contract health.

•   Lead, assign, and supervise project and technical managers, task leads, and other contract support personnel to ensure effective execution across all task orders.

•   Develop, monitor, and manage period of performance budgets (burn rate) for each assigned task order, including forecasting, cost control, and financial reporting. Coordinate directly with the Operations Manager, based on established touchpoint schedule(s), to ensure fiscal compliance, corporate invoicing processing, and reporting to the customer (CDRL requirements).

•   Assist the Operations Manager with business development opportunities, which may include opportunity development and technical writing support.

•   Oversee hiring, onboarding, and workforce planning for personnel supporting the contract portfolio, ensuring staffing levels meet mission requirements within allocated LCAT and FTE ranges.

•   Maintain strong relationships with government customers, provide regular updates, address concerns, and ensuring high levels of customer satisfaction.

•   Manage relationships with subcontractors, including performance oversight (as appropriate), compliance monitoring, and coordination of subcontractor activities.

•   Ensure contract compliance with all applicable regulations, policies, and reporting requirements, including quality assurance and risk management activities.

•   Develop and implement strategic plans to support future capability growth, contract expansion, and long-term customer needs in collaboration with the Operations Manager.

•   Prepare and deliver briefings, reports, and performance reviews to internal leadership and external stakeholders.

•   Identify and mitigate risks across the contract portfolio, ensuring continuity of operations and proactive issue resolution.

 

Required (Minimum Necessary) Qualifications

•   Education Requirements: Master’s Degree in Business/Logistics/IT or “advanced degree”

•   Level of Experience Requirements:

•   15+ years of experience as contract task lead or project/program manager.

•   10+ years with Department of Defense experience; preferably IT and/or professional services

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