Customer Service Representative - Union

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Southern Glazer’s offers a competitive compensation package with an hourly pay rate of $20 / hour plus incentives. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately

Overview

The Customer Care Licensing Representative strictly adheres to state and company licensing requirements while facilitating the opening of new customer accounts/chains, changes in customer license status, establishment of delivery schedules, COD terms, and Sales Representative assignments. Researches additional business or market information while making credit application processing decisions based on state requirements.

Primary Responsibilities

• Review available resources to help discern best business decision for account delinquency concerns
• Respond to verbal, facsimile, written, and email requests/correspondence from customers
• Ensure that the team is setting up new customer accounts with 24 hours of request, this includes all credit applications, personal guarantees, and other state/company required documents
• Periodic secondary verification of all new account information against state website, correct sales assignments, shipping, and COD terms
• Assist the team in processing license updates based on state website (i.e. inactive status, permanent/temp status, etc.)
• Audit accounts to ensure state compliance is achieved
• Maintain effective, consistent, and professional communication with Sales Force, management, external site constituents, and co-workers
• Back-up departmental functions as previously assigned as Licensing Agent

Additional Primary Responsibilities

• Provide back up to Licensing Supervisor in review of credit reports and communicating concerns/decisions to interested parties
• Provide back up to Licensing Supervisor in review of failed credit queues, either clearing or holding orders based on collaboration with assigned sites
• Respond to incoming calls and resolve customer issues
• Perform other job-related duties as assigned

Minimum Qualif