Director, Workplace Services - Capital Projects

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Director, Global Workplace Design & Construction is a senior leadership role. You'll be responsible for the strategic direction, oversight, and delivery of a diverse global portfolio of capital projects. This role involves managing teams of Senior Program Managers and Global Designers, who are accountable for end-to-end project success from scenario planning to move-in. You'll ensure all projects align with our global real estate strategy, are delivered within established timelines and budgets, and adhere to the highest standards of quality, innovation, and sustainability. This also includes executing through best-in-class program management governance and processes. A critical aspect of this role is to define, drive, and continuously evolve the 'ServiceNow' office experience, establishing our global design philosophy, aesthetics, and comprehensive design standards and guidelines. 

Responsibilities- 

Strategic Leadership and Portfolio Management 

• Develop and implement a global capital project delivery strategy that aligns with the company's business objectives and real estate portfolio plans. 

• Manage a global portfolio of capital projects, with an annual spend of $100M to $200M and 30+ active projects, ensuring consistent delivery across all regions through effective oversight. 

• Prioritize and allocate resources effectively across projects, considering business needs, budget constraints, and timelines, delegating execution to Senior Program Managers and Global Designers. 

• Provide strategic direction and oversight for all phases of the project lifecycle, from initial concept and design to construction, commissioning, and closeout, through Senior Program Managers and Global Designers. 

• Identify and evaluate opportunities to optimize project delivery processes, enhance efficiency, and reduce costs, driving process improvements through the team. 

• Lead the establishment and continuous improvement of a global Project Management Center of Excellence (PMCoE) or similar framework to standardize methodologies, tools, templates, and best practices across the capital projects portfolio. 

• Develop, implement, and govern key performance indicators (KPIs) and metrics for the capital projects portfolio, ensuring data-driven insights for strategic decision-making and continuous improvement. 

• Cross-Functional Support- Collaborate with cross-functional teams (e.g., Finance, Workplace Strategy, Operations, IT, Security, and other relevant departments) to develop scenarios and strategies for future expansion projects. This includes leading efforts on headcount projections, space utilization analysis, and long-term capital planning, with support from the Global Design team. 

Design Leadership and Standards Development 

• Define and drive the global design philosophy, aesthetic principles, and core design standards that will shape the 'ServiceNow' office experience worldwide, ensuring brand consistency and alignment with our culture. 

• Manage a team of Global Designers, providing leadership, mentorship, and guidance. 

• Oversee the Global Design team in supporting Senior Program Managers with project design, including scenario planning, test fits, programming, and project scoping. 

• Ensure the Global Design team facilitates the design governance process, ensuring projects align with company design standards and objectives. 

• Direct the Global Design team in maintaining and updating design guidelines, establishing a learning process to validate the effectiveness of current office designs, and developing appropriate guidelines to support the evolving workplace needs and future of work initiatives. 

• Ensure the Global Design team benchmarks against best-in-class examples of office space and remains current with industry trends and developments. 

Project Delivery and Execution Oversight 

• Oversee the design and delivery of a variety of project types, including tenant improvements in leased buildings, general office space enh