Senior Service Engineer

Description

Job Summary:

The Senior Service Engineer acts as the technical service contact to provide Energy Storage Systems (ESS) service and to train and lead third party service providers. This individual is responsible for performing a variety of service engineering tasks related to the ESS product installation, testing, operation, and maintenance. This position has the responsibility to help assist with planning, developing, and coordinating product training to field support personnel and other technical positions.

Responsibilities:

• Perform and provide leadership during customer installation, equipment testing, service and repairs.
• Perform start up testing and customer training on features and general maintenance of the product and system.
• Take the lead to Maintain communication with field support personnel and team leads to ensure effectiveness of training.
• Monitor and remotely respond to ESS system performance, alarms, and faults.
• Supervise and manage third party service provider activities.
• Provide training to third party service providers.
• Research and answer difficult customer questions about product and system features.
• Perform troubleshooting and testing of the sub-systems and its components in the field.
• Provide feedback to the engineering team on mechanical and electrical design improvements to the system.
• Lead software and hardware upgrade projects in the field with customers and explain the technical scope of the project.
• Support team in creating procedures and training materials for troubleshooting and maintenance.
• Provide detailed notes of on-site support work and collaborate with internal partners to resolve customer issues and improve processes.
• Plan, develop, and coordinate internal and external technical training curriculums to support field support personnel, and customers.
• Build and implement a plan to monitor effectiveness of program training.
• Ensures technical training program(s) meets company and customer objectives.
• Adhere to federal and state regulations.
• Adhere to all company policies, processes, and procedures.
• Performs other duties as assigned. 
• Predictable and reliable attendance.

Position Qualifications:

• Bachelor’s degree in mechanical engineering, electrical engineering, related field, or equivalent technical trade experience.
• Minimum of seven (7) years of field service engineering or related work experience.
• Proven ability to read and understand schematics, layouts, and engineering blueprints.
• Expert level capability to plan work and repair equipment.
• Experience with electrical equipment, including installation and service of such equipment during site construction and during operation and maintenance. 
• Knowledge of safe work practices applicable to high voltage battery/energy storage systems.
• Proficient in various software programs such as MS Office, Modbus, TeamViewer, MATLAB, Simulink, and similar tools.
• Must have customer service and problem-solving skills and the ability to make analytical decisions.
• Effective written and verbal communication, cross-functionally.
• Previous work experience in a fast-pasted startup company preferred.
• Previous work experience in battery energy storage systems, renewable energy equipment, power conversion equipment, power generation equipment or related industrial equipment is preferred.
• Ability to work a flexible schedule.
• Ability to travel domestically and internationally, approximately 50%.

Key Competencies:

• Self-Leadership: Enjoys positions of responsibility and authority. Desires and chooses to be in a leadership position.
• Integrity: Acts and makes decisions in a manner consistent with the needs of the public in the delivery of products/services. Acts in line with the culture and norms of both the organization and society in general.
• Focuses on Quality: Drives work results with a quality focus on actions and results.
• Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.
• Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
• Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.
• Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.
• Teamwork: Works cooperatively with others to accompli