Supervisor - Payments/Fraud

Company Description

About us:

Wynn Interactive is home of the rapidly growing WynnBET and Wynn Slots companies – innovative digital companies transforming how people experience and engage with online sports betting, online casino as well as social mobile games. We create fun, group-based products with intelligent gamification, and a fast and intuitive user experience. Based in Las Vegas, with principal offices located in London and across Europe, our people are central to the Wynn experience. If you are the best, you should be working with the best. Come join us in making history.

Our Brands:

WynnBET is the US based casino and sports betting app designed for the community of casino and sports bettors who know the difference between being just “better” and being the “best.” Leverage Bonus Wheel offerings to enhance your betting and interact with like-minded, sports aficionados. With WynnBET, you can hold the Wynn casino and sports betting experience in the palm of your hand.

Wynn Slots offers a wide variety of social casino slot games with the opportunity to earn in-game prizes including free nights at Wynn Las Vegas. Go head-to-head with other players in winner takes all battles. Climb up the Leaderboard in various Tournament events to win even bigger prizes.

Combined, these are powered by Wynn Resorts and bring the Wynn experience to the digital environment. As the digital extension of Wynn Resorts’ luxury brand experiences, Wynn Interactive is built upon the view that our team is a collection of masters in their fields, and therefore an asset to be cultivated, not an expense.

Job Description

About the Role:

WynnBET is looking for a Supervisor of Payments and Fraud. This role will analyze and interpret complicated transactions, handle escalated issues, prepare necessary reports, and correspond with payment processors on transactions. This individual will provide daily leadership oversight to the payment and fraud team and assist the Assistant Manager, Manager, and Vice President of Payments/Fraud and CS with several tasks/responsibilities. The ideal candidate for this role has an excellent understanding of compliance and customer care in a regulated environment as well as a passion for leading and developing teams.

Responsibilities:

• Provide leadership oversight for the team of Payment and Fraud Analysts.
• Supervises staff, including scheduling adjustments when needed, assigning work, and reviewing performance.
• Monitor the quality and KPIs of the team across all communication platforms
• Serves as the first point of escalation for issues and inquiries within the payment and fraud team
• Follows up any payment-related issues proactively
• Handles and verifies Know Your Customer (KYC) documents including performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing body and based on determined customer risk level. 
• Assists the team with processing incoming and outgoing customer payments, in a timely and error-free manner.
• Partners with payment providers, financial institutions, regulatory bodies, and internal departments.
• Investigate suspicious alerts (internal & external) with proper analysis and follow-up; escalate any suspicious behavior or transactions relating to AML procedures.
• Assists with determining fraudulent activity and acts according to procedures with regards to transaction acceptance, account blocking and further checks.
• Assists the Assistant Manager, Manager, and Vice President of Payments & Fraud and CS with additional Fraud related tasks including reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity and assists with identifying potential bonus hunters & fraud ring; Carefully monitors possible money laundering transactions and communicate suspicions by submitting appropriate Suspicious Activity Reports
• Suggest improvements to the fraud tool and procedures to the Assistant Manager, Manager, and Vice President Payments & Fraud and CS
• Assists with administration work, including dealing with customer correspondence, record keeping/case management, processing documents, and performing bank checks and other reconciliation tasks as needed  
• Other job duties as assigned

Qualifications

Requirements:

• Associate degree in related field or equivalent practical experience
• Knowledge of fraud prevention, KYC, and AML procedures and processes
• Previous experience with card brand disputes, responding to patron filed disputes
• Previous experience in the detection & prevention of fraud and risk analysis.
• Excellent commun