Customer Service Representative

What we offer

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

https://careers.evonik.com/en/about/meet-the-team/

The Customer Service Rep (CSR) position is responsible to ensure customer orders, samples, complaints and inquiries are processed timely, accurately, and efficiently.  Customer Service Representatives (CSR) are a primary contact (along with Sales) for existing and prospective Coating Additives customers in the specialty chemical industries. 

RESPONSIBILITIES

Order Management:

• Coordinating and executing customer service activities, including order management, sample order placement, customer communications, complaints and special handling tasks, including but not limited to consignment, distributor management
• Achieving and maintaining customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment
• Building and maintaining customer relationships by assisting customers in placing orders efficiently, providing instructions on the use of E-Commerce tools, responding to inquiries on a timely basis, managing customer orders through the SAP system to meet customer requirements and CAD commitments and communicating any changes in order status quickly to the customer.
• Coordinate and maintain effective communications with Sales, Business Functions and Cross Functional Groups concerning customer requirements, issues, feedback, as appropriate
• Experienced senior CSRs provides training, guidance and mentoring to less experienced CSRs
• Proficient in order management processes and systems/tools
• Export CSR (in addition to above core responsibilities):
• Manage Export specific (documentation) requirements
• Preparation of customs/legalization documents
• Coordinate and maintain effective communication with third parties like forwarders, warehouses and custom offices
• Coordinate export IV/stock transfer purchase orders shipping from US into Asia, Europe & Japan

• Obtain required forms and documentation from Customers (e.g. tax certificates, credit apps etc.)
• Participate in departmental, business team and cross-functional team meetings to acquire knowledge of supply chain, department intercedences, key business strategies & objectives.

REQUIREMENTS

• High School education diploma, general education degree or equivalent – some college studies preferred
• Minimum of 2-3 years of customer service related experience
• Customer service experience in chemical industry desired
• Experience in SAP, Excel, Power Point & Word desired

The Evonik Group adopts an Equal Employment Opportunity (EEO) approach.  Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.

Your Application
 

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com. 

Please address your application to the Tale