Managed Services - Financial Systems Analyst (Infor CSF) - Senior Manager

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Managed Services team, you will lead the execution of innovative financial solutions while maintaining operational excellence. As a Senior Manager, you will serve as a strategic advisor, leveraging your knowledge to guide client interactions and drive project success. This role offers the chance to make a significant impact by developing top-performing teams and fostering a culture of continuous improvement in financial operations.

Responsibilities

- Lead the implementation of innovative financial solutions

- Maintain operational excellence in service delivery

- Act as a strategic advisor to clients, guiding significant interactions

- Drive project success through impactful team leadership

- Cultivate a culture of continuous improvement in financial operations

- Develop and mentor top-performing teams

- Utilize knowledge to identify and address client needs

- Foster collaboration and open communication within teams

What You Must Have

- Bachelor's Degree

- At least 10 years of experience

What Sets You Apart

- Possessing experience with Infor CloudSuite Financials or similar ERP systems

- Proven leadership in team management

- Supporting Infor Cloud Suite Financials

- Managing finance incidents and service requests

- Communicating effectively with cross-functional stakeholders

- Troubleshooting transaction processing and integration issues

- Driving continuous improvement in finance operations

- Maintaining data accuracy and audit readiness

- Leading finance track onshore and offshore

Travel Requirements

Up to 60%

Job Posting End Date

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including m