Accounts Receivable Collections Specialist- Monroeville, PA (Hybrid)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
The role is responsible for managing follow-up and reconciliation of prescription medication payments, with a focus on resolving unapplied cash and forward balances. This includes investigating payment discrepancies, collaborating with internal teams, and communicating with patients, payers, and providers to ensure accurate application of funds. The position requires strong analytical skills, attention to detail, and the ability to work independently while maintaining thorough documentation and contributing to process improvement initiatives.

• Conduct third-party follow-up related to prescription medication dispensing via phone, internet, and written communication.
• Investigate and resolve aged unapplied cash items using worklists and reconciliation tools.
• Identify and process forward balances (e.g., SharePoint Forward Balance forms).
• Resolve issues with unapplied or recouped payments due to incomplete information, therapy changes, or pharmacy/shipping errors.
• Collaborate with cash posting teams to ensure accurate payment application to patient accounts and claims.
• Maintain chronological notes and audit trails detailing actions taken to resolve account balances.
• Monitor and report on unapplied cash trends and resolution metrics.
• Research and respond to insurance companies and government payers regarding payment discrepancies.
• Contact patients, physician offices, and insurance companies to expedite resolution.
• Escalate unresolved items or discrepancies to appropriate departments or leadership.
• Respond to internal inquiries related to unapplied cash and forward balances.
• Participate in process improvement initiatives to enhance reconciliation accuracy and efficiency.

Required Qualifications

• Experience in cash posting, reconciliation, or revenue cycle operations preferred.
• Familiarity with systems such as SharePoint workflows, and Microsoft products.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Excellent communication and documentation skills.
• Demonstrated verbal communication and phone etiquette.
• Comfortable engaging with patients and payers over the phone to resolve account issues.

Preferred Qualifications

• Knowledge of credit balance resolution, including recoupments, refunds, and write-offs.
• Understanding of payer and patient payment workflows.
• Experience working with aged accounts and financial reporting.
• Insurance billing or collections experience.
• Customer service experience in a healthcare environment.
• Familiarity with healthcare reimbursement systems.
• Effective team collaboration and customer service skills.
• Strong attention to detail and ability to prioritize multiple tasks.
• Professional verbal and written communication skills.

Education
High School Diploma or Equivalent

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

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