Customer Experience Analyst

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality: 

Position Overview: 

Brunswick Boat Group is seeking a dynamic candidate with strong analytical and leadership skills to support a multi-brand organization within focus area of customer experience business analytics to join our team. This role will analyze warranty, parts and customer insights trends as well as creating report, action plans, follow up and help support new process design and implementation for Boat Group.  Additionally, this role will serve as the single point of contact between Brunswick Boat group and Freedom Boat Club franchisees, ensuring seamless communication and exceptional service.  The ideal candidate will have a strong analytical background, a teamwork mentality, and a passion for delivering outstanding customer service. 

At Brunswick, we have passion for our work and a distinct ability to deliver.   

Essential Functions: 

• Analyze trends for warranty, parts, vendors for all Brunswick Boat Group brands 

• Analyze the performance of our distribution network 

• Analyze global customer insights 

• Analyze parts usage, monitor parts inventory and optimize efficiency 

• Identify key priorities by brands and functions to address main opportunities for improvement 

• Build reports, action plans, follow up and presentations in collaboration with key business partners 

• Act as the primary point of contact for Freedom Boat Club franchisees, addressing inquiries, resolving issues promptly and identifying opportunities for process improvement, enhanced satisfaction and business development 

• Support development of new processes and initiatives focused on product reliability and customer experience enhancement  

• Document all interactions in Salesforce CRM 

• Collaborate with internal teams at Brunswick corporation and Brunswick Boat Group, including all Brunswick brands, and Freedom Boat Club to provide accurate and timely information and solutions. 

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.  

Required Qualifications:  

• Bachelor's degree in a business-related field. 

• Minimum 5 years of experience 

• Proven experience in custom