Jobs and Careers

Field Service Technician - Austin, TX

Texas, US Offsite, United States, United StatesRemotefull_timeVerifiedPosted 28 Jan 2025

💰 $94,900/yr($59,300/yr – $94,900/yr)

About the role

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers located in Austin, TX.

Job Description

The Field Service Technician's responsibilities include: upgrades, implementation, optimization and maintenance support of a large complex regional mission critical communication system.

The Field Service Technician will provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.

Job Requirements

Maintain, optimize, test and document complex communications systems.
Provide weekly reports of activities and accomplishments.
Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
Provide a strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
Deliver strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks.
Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques.
Total familiarity with the latest technologies and troubleshooting techniques
Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access.
Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams.
Self-motivated and self-managed to perform the required duties at a distance from direct supervision. Strong self-management and communications skills, ability to work closely with Customers, Team Members, Sales, Engineering, UO, PM’s & CSM’s.
Able to solve customer problems quickly during stressful situations.
Able to read and understand equipment schematics and diagrams.
Proficient in use of various communications test devices and equipment including: System Analyzers, Power Meters, etc.
Be proficient with MS Office, Motorola CPS Software.

Desired Experience

2+ years experience or 4+ years experience as a Technician, Field/System, IT, Networking, RF, LMR or Electronics.
Prior Military Electronics
Network certifications (Security +/ CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA or similar, highly desirable)
FCC License, ETA and/or other Industry Certifications are also desired.

Candidate Requirements