Customer Activation Manager

About Us

DUST Identity provides security, integrity, and traceability to the world’s supply chains. DUST, or Diamond Unclonable Security Tag, uses diamond particles as unique and unclonable markers on individual items. Think of a barcode, but invisible, unfalsifiable, and made with diamonds! With DUST, customers can ensure that every physical object — whether an airplane part, microprocessor, or priceless work of art — is verified, authenticated, and ultimately, trusted.

DUST Identity is a fast-growing venture-backed startup at the intersection of innovations in materials, hardware, and software. DUST Identity is looking for new team members who are eager to take on the challenge of building the industry standard for physical object identification and security.

We are seeking a Customer Activation Manager responsible for the fulfillment and execution of new customer contracts for DUST Identity, reporting to the Director of Sales. The Manager is also responsible for management and oversight of DUST Identity’s Sales Enablement tools and CRM system, joining prospective client calls as needed. The manager will ensure contractual obligations to customers are delivered and executed successfully, and strive to over-deliver against expectations while protecting the value of DUST Identity assets. The Manager will contribute to the growth of the Revenue Organization through superior customer service, excellent interpersonal skills, and continuously upholding a strong team player attitude.

We offer a flexible work environment to support our employee’s needs, but the ideal candidate should be visible in the office as much as possible.

What You’ll Do

• Serving as point of contact for assigned customers to oversee the execution of contractual agreements and initiatives including customer onboarding, initial hardware and material shipments, customer replenishments, providing product update templates, etc.
• Assist in creation and delivery of various materials by analyzing the needs of the customer including, but not limited to: internal customer execution plans, internal sales reports, client meeting recaps, client presentations, sales demo materials, etc
• Proactively manage the renewal cycle for all assigned accounts, ensuring timely and accurate notification of pending renewal event, use of required contracts (order forms, MSA’s), use of application (quoting, forecasting), as well as coordination of resources (Sales, Finance, Marketing, Operations).
• Develop high-level relationships with clients through exceptional customer service and ongoing cadence reviews.
• Serving as internal client representative on behalf of assigned clients to ensure strategic objectives are met.
• Collaborating with internal departments and external partners on behalf of clients to ensure success of client related initiatives and assigned projects, utilizing independent judgment and discretion where necessary.
• Provide recommendations on maximizing use across client enterprises, activation ideas, up-sell opportunities and insight on client renewal strategies.
• Performing other duties as assigned.

What You Bring

• Four (4) years or more of related experience and/or training in client management and/or sales, inclusive of internships. More in-depth experience is a plus.
• Past history of playing or working in collegiate, minor league or professional sports and entertainment preferred.
• Professional and client-facing.
• Exceptional organizational and project management skills with an ability to handle multiple assignments in a fast-paced environment with tight deadlines.
• Proven and demonstrated record of accomplishment in providing exceptional client service, sound business judgment and generating effective solutions quickly; preferably in a high end or high profile environment.
• Must be creative, well organized, possess a strong work ethic with interpersonal communication skills and a willingness to learn.
• Ability to build internal and external relationships with a collaborative problem solving approach, professional presentation style and an outgoing friendly demeanor.
• Ability to work flexible hours, travel from time to time for client on-sites and tradeshows, including some weekends and evenings.
• Bachelor's degree. Master’s Degree a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arm