Order Fulfillment Analyst

Facilitates interaction between Retail Services, Sourcing and Sourcing Ops, Production Art and Licensing, Logistics, GTM, Sales Ops, Blanks Readiness, Production and Distribution.  An Order Fulfillment Specialist will manage allocated accounts open order book to investigate and resolve order issues to achieve order excellence contributing to on time deliveries, proactivity against customer demand and reducing lead times.

Duties and Responsibilities

• Responsible for managing PO and Work Orders in accordance with on time expectations.
• Communicate with appropriate cross functional partners regarding issues / resolution, for orders not meeting delivery dates.
• Provide priority to sourcing ops, production, distribution based on ship dates in accordance with incoming POs, production WIP, and shipments at the distribution facilities.
• Work with logistics to manage inbound receipts for priority levels and consolidation.
• Stay current and knowledgeable with customer compliance documentation.
• Proactively work with Production Art to prioritize art ready status.
• Actively works to reduce the departments KPIs around On-Time Delivery, Fill Rates and Lead Times.
• Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Skill in the use of personal computers and related software applications.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of retail services standards and procedures.
• Ability to process computer data and to format and generate reports.
• Knowledge of procedures and documentation for the processing and placement of customer orders.
• Ability to analyze and solve problems.
• Ability to foster a cooperative work environment.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.