IT I&O Services Analyst

 

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Learn more: jti.com

 

Job title: On-site IT I&O Services Analyst

Location: Raleigh, NC, USA

Reporting to: REGIONAL ON-SITE I&O MANAGER

 

 

On-site IT I&O Services Analyst

 

 

Position Purpose:

• Management of the on-site infrastructure and operations in the location (Market / Factory / Leaf Origin) ensuring the delivery of all services dedicated to support of the users on-site and provision of the infrastructure for running JTI business, such as on-site technical infrastructure maintenance, end user operational support, distribution of all IT equipment and network on-site support
• Selection of the qualified external vendors/suppliers as per JTI’s Operating Guidelines, policies and procedures and J-Sox controls

• Delivery of required service levels as measured by objective KPIs and dashboards, following the established JTI IT policies and strategic directions, ensuring On-site IT I&O operations are effective, efficient, adhere to the budget for the on-site IT I&O and strategic vendors
• Tracking of the on-site IT I&O financial budgets
• Supporting line manager in timely preparation and submission of financial plans in accordance with JTI planning cycles (SPC / ASP / LE),
• Overseeing of necessary IT administrative activities related to the location

 

This position also supports ON-SITE I&O Cluster Lead (or the line manager) in identification of the technical infrastructure & end-user computing requirements for market / factory / leaf business operations by cooperating with respective IT Leads to advise the “IT Infrastructure and Operations Pillar” for the required systems / solutions. The role is accountable for managing the implementation and execution of all required global & local IT infrastructure systems, providing end-user computing services in incumbents' locations.

 

 

Responsibilities and Requirements:

 

Stakeholder Management / Operational Excellence

• Develop and maintain professional "customer excellence" relationship with the business community and MFO (Market, Factory, Origins) IT teams to ensure clear understanding of business environment and user requirements
• Help identify opportunities for operational excellence and business performance improvements
• Act as primary end-user contact in the delivery of IT service requests
• Provide effective communication to relevant parties

 

External Stakeholder / Vendor Management
In alignment with Regional Onsite I&O lead:

• Safeguard that externally contracted technical services are established properly inside the area of