Business Travel Consultant - German Speaking

About Us

We are TravelPerk: a scaling unicorn valued at $1.4 billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries.

We’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk is innovative. We have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and GreenPerk, we are shaping the industry's future. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!

If you’re ready to take off with us, keep reading!

About the Role:

We are looking for experienced, hands-on German speaking - Business Travel Consultant passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travellers happy!

Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us to grow by changing the way organisations book and manage their business travel?

As a Business Travel Consultant, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.

Please note: working hours for this role will be mostly during weekdays mornings and afternoons. 

What you will do:

• Support our B2B customers in their Business Travels
• Liaise with suppliers and partners to resolve booking issues
• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
• Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
• Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
• Help define and establish best practices together with the rest of the team in sales, operations and customer care
• Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!

What you’ll need to have:

• Excellent German and English, spoken and written
• Proven experience in working with Amadeus GDS Cars, Hotels and Trains
• Proven experience in working with Amadeus GDS flights, another GDS will be a plus
• Proven background working in the business travel industry is a plus
• Proven experience going above and beyond to provide an amazing service to help customers

What we always look for:

• Independent and autonomous. You don’t need hand-holding to get things done
• Good prioritisation and focus skills
• Empathy - understand what our customers need
• Smart, fast learner and tech savvy
• Flexible and able to adapt to constant changes with a positive mindset
• You are open to get and give constructive feedback
• You want to learn - w