Principal/Senior Product Owner

As the Principal/Senior Product Owner you will be the connective tissue between Renuity’s business divisions, enterprise strategy, and technology modernization agenda. You will own an end-to-end product portfolio, set a clear vision in partnership with senior leaders, and employ a data-driven prioritization framework to deliver customer value—while thoughtfully saying “no” to lower‑impact work. This is a change‑driving role that requires equal parts strategic thinking, servant leadership, and hands‑on execution.

What You’ll Do:

Vision & Strategy

• Co-create a multi-year product vision aligned to enterprise growth objectives.

• Translate strategic themes into outcome‑oriented product roadmaps.

• Leverage SaaS platform and cloud product expertise to define secure, scalable, customer-focused solutions

Prioritization & Road‑Mapping

• Implement a measurable framework (OKRs / RICE / WSJF) to rank features, tech‑debt retirement, and modernization initiatives.

• Make explicit trade‑off decisions; articulate what not to build to preserve focus.

• Apply incident analysis and performance data to guide prioritization.

• Apply hands-on experience triaging and prioritizing escalations, defects, and performance improvements into structured backlogs that balance short-term fixes with long-term modernization

Stakeholder Partnership

• Act as trusted adviser to Division Presidents, Ops, Sales, and Marketing leaders; synthesize diverse needs into a cohesive backlog.

• Facilitate quarterly planning and roadmap reviews.

• Bridge business requirements with technical feasibility, ensuring alignment across teams.

• Act as a primary advocate for enterprise customers during escalations and critical incidents, ensuring their needs are translated into product improvements.

Technology Modernization

• Partner with Engineering, Data, and Architecture leads to migrate legacy platforms, introduce cloud‑native capabilities, and strengthen DevSecOps practices.

• Apply technical expertise in Java, SQL, APIs, cloud computing, and observability platforms (AppDynamics, Splunk, ScienceLogic, Grafana) to guide product decisions.

• Own defect triage with detailed documentation, enabling expedited fixes and reducing customer disruption.

• Lead initiatives to implement monitoring frameworks, automation, and system optimization for high-impact operations.

Data & Experimentation

• Define north‑star and leading KPIs; build business cases grounded in CAC, LTV, conversion, and productivity metrics.

• Design A/B and multivariate experiments to validate hypotheses and de‑risk investments.

• Use SQL and BI tools to measure performance outcomes and adoption across product portfolios.

• Use incident analysis, operational telemetry, and performance monitoring data to validate assumptions and continuously optimize product decisions

Change Management

• Craft communication plans, training, and adoption metrics to ensure successful roll‑outs.

• Serve as product evangelist, nurturing a customer‑centric product culture enterprise‑wide.

• Create playbooks, knowledge templates, and technical documentation to standardize processes and enable cross-team adoption.

Team & Culture Leadership

• Mentor other Product Owners and cross‑functional squad members on product mindset, discovery techniques, and outcome thinking.

• Contribute to organizational playbooks, templates, and reusable processes to standardize delivery.

What You’ll Bring:

• 10+ years of progressive product management / product ownership experience with recent success scaling product culture and frameworks.

• Demonstrated ability to own enterprise-wide roadmaps and lead cross-functional teams through ambiguity and competing priorities.

• Hands-on experience with SaaS/eCommerce platforms, customer escalations, and performance engineering.

• Deep familiarity with modern product discovery, backlog management, Agile/Scrum, and Lean experimentation practices.

• Proven track record partnering with technology on cloud migration, API-first architectures, and technical‑debt reduction.

• Technical foundation in Java, JavaScript, SQL, REST APIs, observability. platforms, and cloud computing is preferred.

• Proven track re