IT Field Analyst I

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$23.55 - $34.22

Position Overview

SUMMARY (Basic Purpose of the Job)

Provides on-site technical support to all CH locations, resolving hardware, software, networking, telecom, and enterprise application issues in person. Responsible for break/fix support, IT asset deployment, hardware troubleshooting, and on-site problem resolution, ensuring seamless IT operations across hospital, clinical, and office environments.

MINIMUM REQUIREMENTS

Education:Associate degree in Information Technology, Computer Science, or a related field preferred. Equivalent work experience in IT support roles may be considered.

Experience:Two years' prior experience in IT desktop support, break/fix, or hardware troubleshooting is a plus. Required: CompTIA A+ (must be obtained within 6 months of hire). Preferred: ITIL Foundation, Microsoft Modern Desktop Administrator, Network+.

Other Credentials:Drivers License

Knowledge and Skills:Basic knowledge of desktop hardware, printers, network configurations, peripherals, and telecom systems. Ability to install, troubleshoot, and maintain Windows and macOS devices. Familiarity with telecom support including VoIP phone setup, troubleshooting call quality, and softphone applications. Familiarity with Active Directory, user access management, and IT security policies. Strong problem-solving and hands-on troubleshooting abilities. Excellent customer service skills when working with users in person

Special Training:

Mental, Behavioral and Emotional Abilities:

Usual Work Day: 

Reporting Relationships

Does this position formally supervise employees? No

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS

• Provides on-site technical support and troubleshooting for IT-related issues.
• Installs, configures, and repairs PCs, laptops, printers, peripherals, and telecom hardware.
• Troubleshoots network connectivity issues (wired & wireless) and VoIP phone system issues.
• Supports audio-visual and media equipment setup for meetings and events.
• Assists with IT asset deployment, workstation setups, and hardware relocations.
• Responds to urgent IT service requests in hospital and office settings.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Sitting , Reaching forward , Wrist position deviation , Pinching/fine motor activities , Talk or Hear

Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching overhead , Squat/kneel/crawl

Continuous physical demands include: Keyboard use/repetitive motion

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 15 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: N/A

This position is eligible for the following benefits:

• Retirement Savings and Investment Plan

• Disability Benefits – Short Term Disability (STD)

• Sick Time Off

• Employee Assistance Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, educati