GDC - Global Deal Coordinator

GDC - Global Deal Coordinator

Description -

Job Summary
This role is responsible for executing strategic plans to improve and optimize business processes and capabilities. Global Deal Coordinator (GDC) is accountable for Global / End to End invoicing coordination, ensuring invoicing is performed on time and interacting with the customer on all invoicing related topics (PO, device consumption, invoice dispatch, customer approvals).

Responsibilities

• Coordinates invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution).
• Works with customer to enable invoicing (follow-up on any missing information)
• Manage disputes on invoicing, ensuring correct and timely resolution.
• Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution.
• Ensure delivering to business expectations based on the signed SOW.
• Facilitate customers reviews and ad hoc calls.
• Collaborates with Pursuit during solution design to understand service deliverable and requirements to provide single operational opinion and operational risk handling.
• Coordinate related fleet activities (change orders, early terminations) across multiple operating towers for documents creation and system implementation
• Ensures that all processes and capabilities are aligned with the strategic objectives and adapt to changing business needs.

Education & Experience Recommended

• Bachelor Degree in business/financial or related fields
• Typically, 3-4 years’ experience in the industry, Channel environment, Program management, Consumer and / or Commercial
• Experience in customer facing abilities, including strong organization and communication.
• Good understanding on financials (revenue tracking, missing billing management and write off resolution)

Knowledge & Skills

• Fluent English
• Business acumen
• Able to understand global business processes and identify impact of change
• Strong communication and influencing skills;
• Positive can-do attitude; Customer centric approach
• Out of the box thinking – able to find solutions
• Excellent teamwork skills
• Good presentation skills, at ease with presenting project status to higher management.
• MS Office
• Reporting tool /Data management
• Analytics skills

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -

Relocation -

EEO Tagline - 

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.